Walkers & Rollators

Frequently Asked Questions

1. What is the difference between walkers and rollators？

While walkers offer convenience, they also present certain drawbacks. Compared to traditional walkers or canes, they are often bulkier and larger in size, making transportation and storage more challenging. Although they provide greater maneuverability than standard walkers, they can still be difficult to operate in narrow or crowded spaces. Most importantly, walkers offer limited stability and weight-bearing support, making them unsuitable for users who require firm support while walking.

2. Who should not use a rollator?

At Costway, we recommend that Individuals with severe balance impairments, those unable to maintain an upright posture, those requiring stable support, and those with specific medical conditions should not use walkers. Such individuals should opt for alternative assistive devices, including standard walkers, canes, or wheelchairs.

3. Are rollators and walkers the same thing?

Simply speaking, the key distinction between a standard walker and a rollator lies in the fact that a conventional walker features four legs and must be lifted with every step. In contrast, a rollator is equipped with 3 or 4 wheels, can be pushed forward in front of the user, and comes with both a seat and storage space.

4. What are the different types of walkers and rollators?

Standard Walkers: Provide basic support and stability. Rollators with 4 Wheels: Offer maneuverability and a seat. Rollators with 3 Wheels: Easier to navigate in tight spaces. Walker with Seat: Rest at any timet. Walker with Wheels: Rest at any time. Heavy-Duty Models: For individuals with greater weight and size requirements.

5.How long does shipping take for a walker or a rollator?

Shipping for a walker or a rollator at Costway typically takes 2 to 7 business days, depending on the delivery location and the shipping method selected. Expedited shipping options may also be available for faster delivery. Shipping times may vary, so it’s important to check the estimated delivery date when placing an order. Once your order ships, you’ll receive tracking information so you can monitor the progress of your package. Costway strives to deliver your products as quickly and efficiently as possible.

6.What if my walker or rollator arrives damaged?

If your walker or rollator arrives damaged, please contact Costway customer service right away. You will be guided through the process to either return the damaged product for a refund or request a replacement. Be sure to keep your order number and photos of the damage handy to expedite the process. At Costway, we take customer satisfaction seriously and work hard to resolve any issues with damaged products promptly and fairly. Please see our Return Policy for details.