Outdoor & Patio Furniture

Frequently Asked Questions

What materials are the outdoor setting pieces made of?

At Costway, our outdoor chair pieces are made from a carefully selected mix of high-quality materials to ensure durability, style, and long-lasting use. We use sturdy metal frames combined with elegant wood accents that offer both strength and aesthetic appeal. Additionally, superior MDF panels are incorporated, along with thickened legs and heavy-duty bases, to provide excellent stability and support. The surfaces are designed to be smooth, wear-resistant, and waterproof, making them easy to clean and maintain even when exposed to outdoor elements.
These materials work together to create outdoor furniture that is not only functional but also enhances the beauty of your patio, garden, or balcony space. If you need more details, our customer service team is here to help.

How do I clean and maintain wicker outdoor furniture?

Cleaning:
Dust Regularly – Use a soft brush or vacuum with a brush attachment to remove loose dirt.
Wash Gently – Mix mild soap (like dish detergent) with warm water, and scrub with a soft cloth or sponge. Avoid harsh chemicals or pressure washers, which can damage fibers.
Rinse & Dry – Hose off soap residue (low pressure only) and let air dry completely in the sun to prevent mold.
Maintenance:
- Natural Wicker: Keep under cover or indoors when not in use; apply linseed oil annually to prevent drying/cracking.
- Synthetic (Resin) Wicker: Wipe with vinegar-water mix (1:1) for stains; UV-resistant, but store in shade to prolong color.
- Cushions: Wash removable covers separately; store indoors when wet.
Pro Tip: Tighten loose strands promptly with non-toxic glue to prevent unraveling.

Does the outdoor dining set come with cushions or pillows?

At Costway, our outdoor dining sets are thoughtfully designed to fit a variety of outdoor spaces and decor styles. However, cushions or pillows are not included with the dining sets themselves. If you want extra comfort for lounging or dining, we recommend exploring our outdoor conversation sets or sectional sofas, which often come with soft cushions and pillows designed to provide better relaxation and support.
These cushions can relieve fatigue during long gatherings and enhance your outdoor experience. You can browse our website to find cushions that perfectly complement your dining set, or contact our customer service team for tailored advice and suggestions to create your ideal outdoor environment.

Is the 3-piece outdoor setting stackable for easy storage?

Please refer to the product details on our website, where each model's specifications are clearly listed.Whether a 3-piece outdoor setting is stackable depends on the particular model you choose. For accurate details, we suggest checking the product description on our website, where stacking and storage features are clearly listed. Stackable outdoor furniture is very convenient for saving space during off-season months or when not in use, allowing you to easily stack chairs to free up your patio or garden area.
If you require help understanding the features or want advice on the best stackable furniture options for your needs, our customer service team is always available at [email protected] to provide expert assistance and ensure you make an informed purchase.If you have any

Is furniture UV-resistant to prevent sun damage in an outdoor setting?

Our outdoor furniture is crafted using weather-resistant materials that include UV-resistant coatings to protect against harmful sun exposure. This means your furniture is designed to maintain its color, finish, and structural integrity even after prolonged use under direct sunlight. These durable materials reduce fading, cracking, or deterioration caused by UV rays, helping your outdoor set look great season after season.
For specific UV resistance details and care instructions, please consult the product listings on our website. Should you have questions about how to maximize the lifespan of your furniture in harsh weather, our knowledgeable customer service representatives are ready to assist.

Does the outdoor furniture sale include warranty coverage?

Yes, all our outdoor furniture items come with warranty coverage to give you peace of mind with your purchase. Costway provides a one-year limited warranty. This warranty protects against defects in materials and workmanship under normal use. However, it does not cover damages caused by misuse, accidents, or unauthorized repairs.
Additionally, for quality-related returns, Costway covers the return shipping costs. If the issue is not quality-related, return shipping fees will be deducted from the refund. For any questions regarding warranty claims or policies, please contact our customer service team for prompt support. As for return shipping, Costway will cover all costs for quality-related problems.

How long will the wicker outdoor furniture last with regular use?

The lifespan of wicker outdoor furniture depends on the material and care:
- Natural Wicker (Rattan/Cane): Lasts 2–4 years outdoors, even with care. It’s prone to fading, mold, and cracking when exposed to the sun/rain. Best for covered or indoor use.
- Synthetic Wicker (Resin/PE Rattan): Survives 5–10+ years outdoors. UV-resistant, waterproof, and durable against weather extremes.
Extend Longevity By:
- Use weatherproof covers when not in use.
- Storing cushions indoors during rain.
- Cleaning with mild soap/water to prevent dirt buildup.
- Avoid harsh chemicals or pressure washers.

Does the outdoor dining set come fully assembled, or do I need to assemble it?

Our outdoor dining sets typically require some assembly upon delivery. However, to make this process as simple as possible, each product comes with a detailed and easy-to-understand instruction manual. Following the step-by-step guide, you can complete the assembly quickly and without hassle. If you happen to encounter any difficulties or have questions during the assembly process, our dedicated customer service team is always available to assist you. We strive to ensure your experience is smooth and enjoyable, helping you set up your outdoor dining area with ease and confidence.

What should I do if the 3-piece outdoor setting I received is not what I ordered?

While we follow careful order-picking procedures to ensure accuracy, there may be instances where you receive the wrong item. If this happens, you can choose to keep the incorrect item with a partial refund or request the correct item. If you decide to request the correct item, we may offer you a free return shipping label.
Please get in touch with us at [email protected]and provide your order details, and we will assist you with the next steps. Upon receiving the returned item, we will send you the correct item or issue a refund, as requested.