Terms & Conditions

1.1 A “user” is any person who accesses or uses the Website for any purpose, regardless of whether the user has a registered account on the Website, including any legal entity which may be represented by a user under actual or apparent authority. By accessing the Website or obtaining products or services from the Website, you are a “user” of the Website.

1.2 By accessing or using any part of the Website, you hereby agree to accept and be bound by the Terms set forth in this agreement as a user.

1.3 If you do not accept all of the Terms set forth in this agreement, you may not access or use the Website. The Terms of this agreement may not be modified, except in writing by an authorized officer.

1.4 The headings used in these Terms are included for convenience and will not limit or otherwise affect these Terms.

1.5 You agree that all information that you provide through your access to or use of the Website is governed by our Privacy Policy. You consent to all actions we take with respect to your information consistent with our Privacy Policy. Costway may change the Privacy Policy at their discretion, and Costway will make the most recent Privacy Policy available on the Website. Use of the Website will serve as your acceptance of the Privacy Policy as it is displayed on the Website at the time of your access to or use of the Website.

2.1 You may only access or use the Website for lawful, personal or legitimate business purposes pursuant to these Terms.

2.2 Your use of the Website may periodically be interrupted due to circumstances including, but not limited to, equipment malfunction, scheduled updates, or maintenance of the Website. We reserve the right to modify, suspend or discontinue your access to the Website, or any part of the Website, at any time, for any reason at our discretion and without prior notice. We will not be liable if, for any reason, all or any part of the Website is unavailable for any period or at any time.

3.1 By accessing or using the Website, you warrant and represent to Costway that you are legally old enough to agree to these Terms. You also agree to comply with all applicable laws, rules, and regulations that govern your use of the Internet and our Website. We reserve the right to evaluate your Website use to ensure you comply with our Terms.

4.1 You agree not to access or use the Website or its contents for any unlawful purpose or to violate any international, federal, provincial, or state laws, rules, or local ordinances, or to solicit others to perform or participate in any unlawful acts. This includes, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries.

4.2 You agree not use the Website or its contents to harass, harm, abuse, insult, disparage, slander, intimidate, or discriminate based on gender, sexual orientation, race, ethnicity, age, national origin, or disability.

4.3 You cannot use any Website content without our express, prior written permission. You agree not copy, reproduce, download, or store any Website content for the purpose of selling or re-distributing it, operating a competing business, or for any other purpose that commercially exploits Website content.

4.4 Use of any search engine, software, robot, crawler, scraper, or any other device or process to access, copy, observe, monitor, or retrieve information from the Website to create or amass, either directly or indirectly, any database, compilation, or collection without written permission from Costway is prohibited.

4.5 You must not upload or transmit to the Website any destructive or malicious computer code that will or can be used in any way that will affect the operation or functionality of the Website, other websites, or the Internet. You also agree that you shall not breach, interfere with, or circumvent any security features of the Website, test the strength or vulnerability of the Website or its associated networks, undertake any plan or action to compromise the integrity of the computer systems or networks used by Costway, or otherwise alter or interfere or attempt to alter or interfere with the Website.

4.6 You agree not to submit any false, misrepresented, or misleading information to the Website.

4.7 You agree that you will not access or use the Website or its contents for any obscene or immoral purpose.

4.8 You agree not to use the Website or its content in the transmittal of any advertising or promotional material without our prior written consent, including any “junk mail,” “spam,” or other solicitation.

4.9 Your access to or use of the Website does not give you ownership rights in any content, code, data or other materials used therein.

4.10 Costway expressly reserves all rights not expressly granted to you in these Terms. We have the right to take appropriate legal action, including without limitation, referral to law enforcement, for any unlawful or unauthorized use of the Website.

5.1 Costway tries to display product colors and images accurately, but we cannot guarantee that any device you use to access or display an image of any product will be accurate.

5.2 Costway reserves the right to limit the access to or sales of products or services through the Website to any person, geographic region or jurisdiction. All descriptions and pricing for products or services are subject to change at anytime without prior notice. Costway also reserves the right to discontinue any product or service at any time, and to refuse any order you place through the Website. We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of a product or service.

5.3 In the event that Costway makes a change to or cancels an order, we may attempt to notify you by contacting you based on the personal information you provided at the time of your order. You agree to provide current, complete and accurate contact information for all purchases made through the Website. You agree to promptly update your information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail on returns, please review our Return Policy.

5.4 Expected or estimated delivery dates are estimates only. Costway is not responsible for any delay or failure to deliver products in accordance with an estimated delivery schedule if the delay is wholly or partly caused by circumstances outside of Costway’s control.

6.1 The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Costway, its licensors, or other providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You shall not access or use the Website or its contents to infringe upon or violate any intellectual property rights, including, but not limited to, the reproduction, modification, distribution, or sale of any Website content. You shall not access or use the Website to create any derivate works. Costway reserves the right to terminate access to or use of the Website to users who infringe intellectual property rights using the Website.

6.2 Costway, and all related names, logos, product and service names, designs, and slogans are trademarks of Costway or its affiliates or licensors. You will not use these marks without the prior written permission of Costway. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

We reserve the right to update, change, or replace any part of these Terms at any time, without notice, by posting updates or changes to the Website. These changes are immediately effective once posted. You are responsible for checking the Terms for updates, and your continued access to or use of the Website following any changes to the Terms constitutes acceptance of those changes.

8.1 If any information on the Website contains typographical errors, inaccuracies, or omissions, including, but not limited to, errors related to product descriptions, pricing, promotions, shipping costs, delivery schedules, or product availability, Costway reserves the right to correct any such errors, and to subsequently update information or cancel orders at any time based on those corrections or changes without prior notice, including after you have submitted your order.

8.2 Costway undertakes no obligation to update, amend, or clarify information on the Website or in its contents, including, but not limited to, pricing information, except as is required by law.

By using this Website or submitting information through this Website, you consent to receive electronic communications from Costway. You agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that such communications be in writing.

10.1 If you submit comments, suggestions, proposals, plans, or other materials (collectively, “user comments”), whether online, by email or posted mail, or otherwise, you agree that we may, without restriction, edit, copy, publish, distribute, and otherwise use any of your user comments. Costway is not and will not ever be under any obligation to keep your user comments confidential, compensate you for your user comments, or respond to your user comments.

10.2 You agree that your user comments will not contain libelous, unlawful, abusive or obscene material. Costway has the right to remove or refuse to post any user comments for any or no reason in our sole discretion. We may, but have no obligation to, track, edit, or remove content that we determine to be unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or that violates any party’s intellectual property or these Terms. We take no responsibility and assume no liability for any user comments posted by you or any third party.

10.3 Subject to these Terms, you represent and warrant that you own or control all rights in and to the user comments and have the right to grant the following rights to us. You assign to Costway all of your right, title and interest in and to all of your user comments, including, but not limited to, all intellectual property rights relating to your user comments. At Costway’s request and expense, you will execute all reasonable documents and take such reasonable actions to help Costway acquire and maintain these intellectual property rights.

11.1 Certain content, products, and services available through access to or use of the Website may include materials or information from third parties. Third-party links on the Website may direct you to websites that are not affiliated with Costway. Inclusion of links to third-party websites does not constitute an endorsement of those websites, nor of the products or services promoted or offered through them. Costway advises our users to review the terms and conditions of any third-party website they visit. Costway will not have any liability or responsibility for any third-party materials or websites, or for any products or services of third parties.

11.2 Costway is not liable for any harm or damages related to the purchase or use of goods, services, content, or any other transactions made in connection with any third-party websites. Complaints, claims, concerns, or questions regarding third party products or a third-party website should be directed to the third party.

12.1 You are not required to register for an account (“Account”) on the Website to access or use the Website. However, if you fill out an online registration on the Website by providing the specified information (such as name, address, telephone number, email address, etc.), you will be considered a registered user of Costway.com (a “Registered User”). Costway will establish an account (“Account”) for you as a Registered User, and you will have a username and password for access to the Account.

12.2 You are solely responsible for maintaining the confidentiality and proper use of your username and password. You are responsible for any and all activities that are conducted through your Account, and for ensuring that all persons who access or use the Website through your Account are aware of and comply with these Terms. You are also responsible for canceling your Account. You may cancel your Account at any time pursuant to these Terms.

12.3 You agree not to disclose, sell, assign, or transfer, or offer to sell, assign, or transfer any usernames or passwords to third parties or to let a third party use your username, password, or Account without prior written consent from Costway. Costway is not liable for any damages that may arise from your failure to maintain the confidentiality of your username and password.

12.4 We may suspend or terminate your Account at any time, including, but not limited to, if you breach any Terms, if we have a reasonable suspicion that you provided inaccurate or incomplete information in creating your Account, or if we believe that your actions may cause financial loss or legal liability to you, other Registered Users, or Costway.

12.5 Costway may refuse registration and deny the issuance of an Account to any user for any reason.

12.6 You agree not to register to use the Website if you are a competitor of Costway, or if you intend to register for the purpose of monitoring the Website’s functionality or for any other competitive purpose.

12.7 You agree to notify us immediately of any unauthorized access to or use of your username, password, or Account, or any other breach of security.

We evaluate alleged copyright infringement under the Digital Millennium Copyright Act. If you believe that your work has been infringed, please forward the following information to the address below:

• Your mailing address, phone number, and email address.

• A description of the allegedly infringing work.

• A description of where the alleged infringing material is located.

• A statement by you verifying that you have a good faith belief that the use in question is not authorized by you, the copyright owner, its agent, or the law.

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.

• A statement by you, made under penalty of perjury, that the provided information is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Please send the requested information to:

[email protected]

If you fail to comply with all of the requirements of this section, your notice may not be valid.

If you believe that content that was removed or from the Website or to which access is restricted is not infringing, or that you have the authorization from the copyright owner, their agent, or pursuant to the law, to post and use such content, you may submit a counter-notice to the address listed above containing the following information:

• Your physical or electronic signature;

• Identification of the content that was removed from the Website or to which access is restricted and where the content appeared before it was removed or restricted;

• A statement by you verifying that you have a good faith belief that the content was removed or restricted as a result of mistake or a misidentification;

• Your name, mailing address, phone number, and email address, a statement that you consent to the jurisdiction of the federal court in Ontario, California, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

After we receive your counter-notification, we will forward it to the party who submitted the original copyright infringement notice. Please be aware that when we forward the counter-notification, it includes your personal information, and you consent to having your information sent in this manner to the original submitting party.

After we send out the counter-notification, the original submitting party must then notify us within 10 days that he or she has filed an action seeking a court order to restrain you from engaging in infringing activity relating to the content that was removed or disabled. If we receive such notification, we will be unable to reinstate the content. If we do not receive such notification, we may reinstate the content.

We do not guarantee, represent, or warrant that your access to or use of our website will be uninterrupted, timely, secure, or error free.

You expressly agree that we may remove or cancel the website or your access to or use of the website at any time, without notice to you.

We have the right to cooperate fully with any law enforcement authority or court order requesting or directing us to disclose the identity or other personal information of any user accessing or using the website. You expressly agree to waive and hold harmless Costway or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensing from any claims resulting from any action taken by Costway during, or as a consequence of, investigations by either Costway or law enforcement authorities.

You expressly agree that your use of the website, or inability to use the website, is at your sole risk. These risks include, but are not limited to, misrepresentation of products and services, your subjective dissatisfaction with the website or products or services obtained through the website, defective products, delay or default in delivery or payment, and errors in price. The website and all products or services delivered to you through the website are provided ‘as is’ and ‘as available’, without any representations, warranties, or conditions of any kind, either express or implied, including, but not limited to, all warranties or conditions of, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances shall Costway or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensing, be liable for any injury, loss, claim, or direct, indirect, incidental, special, consequential or exemplary damages of any kind (even if Costway has been advised of the possibility of such damages), resulting from any aspect of your access to or use of the website or any product or service obtained through the website. Costway’s cumulative liability to you for all claims that arise, directly or indirectly, out of your access to or use of the website, inability to use the website, or any products or services obtained through the website, shall not exceed the lesser of the purchase price received by Costway for the affected product or $100.00. Under no circumstances shall Costway be liable to you for the cost of a replacement products. These limitations shall apply to the fullest extent permitted by law. In some jurisdictions, limitations of liability are not permitted, so some of the foregoing limitations may not apply to you.

15.1 You must contact our customer service department at [email protected] before you file any legal claim for relief arising from a dispute between you and Costway. If you are unable to resolve your concern within 10 business days of contacting the customer service department, either party may file a claim to resolve the dispute, pursuant to these Terms.

15.2 At Costway’s sole discretion, we may require you to submit any disputes arising from your access to or use of the Website or the Website’s contents, or from the Terms, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying California state law.

15.3 Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to access to or use of the Website or the Terms must be filed within one year after such claim or cause of action arose or be forever barred.

15.4 You acknowledge that Costway may be irreparably damaged if you breach these Terms, and in such instance, damages at law would be an inadequate remedy. In the event that you breach or threaten to breach any of these Terms, we shall be entitled, in addition to all other rights and remedies, to an injunction restraining such breach or threatened breach, without being required to show any actual damage or to post an injunction bond, or to a decree for specific performance of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of California. For any cause of action or claim arising out of or related to your access to or use of the Website or these Terms, the parties hereby expressly consent to the jurisdiction and venue of the state and/or federal courts serving Ontario, California, USA. Each party expressly waives any objection to this venue, including, but not limited to, objections based on forum non conveniens.

You agree to indemnify, defend, and hold harmless Costway and its parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third-party due to or arising out of your access to or use of the Website or its contents or breach of these Terms, including, but not limited to,your failure to provide accurate, complete and/or current information when accessing or using the Website, your misuse of this Website, your user comments, or your violation of any law or the rights of a third party.

18.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

18.2 These Terms are effective unless and until they are terminated by either you or Costway. If you wish to terminate these Terms, you may do so at any time by notifying Costway that you no longer wish to access or use the Website. You may also terminate at any time by ceasing use of the Website.

18.3 Any breach or violation of these Terms will result in a termination of your access to or use of the Website. If, in our sole discretion, you fail or we suspect you have failed to comply with any Term, we may terminate your use or access at any time without notice. If such termination occurs, you will remain liable for all amounts due up to and including the date of termination.

19.1 If any Term is held to be invalid or unenforceable, such Term shall be severed from the Terms and Conditions and shall not affect the validity or enforceability of the remaining Terms.

19.2 Failure of Costway to exercise or enforce any Term shall not constitute a waiver of that Term.

19.3 No waiver by Costway of any Term shall be deemed a further or continuing waiver of that Term or a waiver of any other Term.

Costway provides this Website for use only by persons located in the United States. We make no claims that the Website or its content is accessible or appropriate outside of the United States. If you access the Website, you are responsible for compliance with local laws.

Costway (costway.com) encourages our customers to use coupon codes in our online store to save more. We regularly send coupon codes to our newsletter subscribers and are pleasant to find more and more customers join into our email list. You can sign up to receive our emails to get the newest coupons or sales notifications in time.

We accept coupons in accordance with the guidelines below to ensure all customers have the opportunity to purchase products at great prices. Please note that Costway reserves the right to refuse or alter any coupon or promotion at its sole discretion and at any time without prior notice.

Your redemption of Costway coupons indicates your acceptance and compliance with this policy:

• a. Costway coupons can only be used when you are purchasing items on www.costway.com.

• b. To enjoy discount, your purchase usually need to meet these conditions including minimum order value, selected items, amount of items, etc. The sales tax is calculated according to the value paid; the sales tax will not be counted as a part of order value if coupons have minimum order value restrictions for usage. Currently we only tax the items shipped to California.

• c. Expired coupons are not accepted; coupons expire at 11:59:59 p.m. on the expiration date of Pacific Standard Time.

• d. Coupon codes have no cash values. We will only refund you the money you paid if you initiate a return.

• e. Please make sure the discount is effective before placing order. The validation of the order and its payment means that you, the customer, agree with the indicated price and that you cannot apply for reimbursement of the undeducted discount code after payment.

• f. Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion.

• g. Coupon codes will not be given back in any form once used, unless your payment is failed caused by the system or you refund for the quality reason. If these conditions occur please contact our customer service team ([email protected]) for help.

• h. Generally only one coupon code is allowed to be used per order.

• i. Generally each acquired coupon code can be used only once per account.

• j. We do regularly deactivate coupon codes while the third party coupon sites may not update our discount information in time. Please notice all discounts are subject to our final confirmation.

• k. The special offer product is already the lowest price, so the coupon cannot be used (clearance product, on sale product, Costway Plus+ exclusive discount product).

• l. Some massage chairs can only use specific coupons.

For any questions concerning this policy or payment inquiries, please email our customer service department at [email protected].

Value at Costway is about feeling a sense of satisfaction that you paid the right price without sacrificing experience, quality or style. We remain focused on simplifying the shopping experience to provide exciting product selection at unbeatable, low prices. When and where our guests want to shop.

Costway.com will issue a one-time credit for the difference between the price you paid and the adjusted price, if your purchase was made online at Costway.com and was within 7 days prior to the change in price and the purchase was made.

Please note:

• · Price adjustments can only be made within 7 days after the order has been placed.

• · Costway.com does not price match with other retailers and any platforms outside Costway.com.

• · Price Adjustment policy is not applicable for purchase made from third-party sellers.

• · Items purchased using a promotion code or other discount aren't eligible for a price adjustment.

• · "Clearance" items are not eligible for a price adjustment.

• · Due to customer privacy and security concerns, Costway.com does not accept price adjustment requests submitted via applications or third parties. Only requests submitted directly by a customer will be accepted.

How can I get a price adjustment?

• · As soon as you find the identical product at the lower price than yours on Costway.com.

• · Contact Customer Service Team at [email protected] along with your Costway.com order number# to confirm the price adjustment of that particular product. We’ll respond within 48 hours.

These Terms, in conjunction with any other policies posted by Costway.com, Inc. on the Website, constitute the entire agreement between you and Costway and govern your access to and use of the Website. These Terms supersede any prior or contemporaneous agreements or any other communications, oral or written, between you and Costway.

In the event Costway deliver outside our time commitment on applicable services, we will on request refund or credit you with the shipping charges (or the proportionate part of those where only some of the packages in a shipment fail to meet the applicable time limit), provided that the following conditions are fulfilled:

a) Shipping destination must have been correctly valid and completed.

b) You must have notified your request for claim to Costway in writing to [email protected] within 15 days from the date of scheduled delivery and advised us of the receiver's name and address, date of shipment and the UPS tracking number.

c) Any orders going through the weekend day(Saturday and Sunday)is not available to meet the applicable money-back guarantee since UPS also take day off.

d) Any orders placed after 3pm are not guaranteed for UPS 2nd Day Air and UPS Next Day Air delivery.

The guarantee does not apply when late delivery results from the package not complying with the service restrictions and conditions set out in our Terms and Conditions and Shipping Guide, from events beyond our control (force majeure) or due to any suspension of carriage or the exercise of any lien in accordance with our Terms and Conditions and Shipping Guide.

Once you purchase the Clyde warranty and successfully pay for it, the warranty will take effect. This Plan can not be transferred to a subsequent owner of the product and only valid for the product (refers to the item which you purchased and is covered by this Plan).

You must keep the sales receipt or order confirmation email for the product from Costway; it is an integral part of this Plan and you may be required to reference it to obtain service.

In the event you cancel this Plan within thirty (30) days of receipt of this Plan, you will receive a full refund of any payments made by you under this Plan. Otherwise, you want to cancel this Plan after thirty (30) days of receipt of this Plan, we will not issue the refund to you.

The total liability under this Plan for any single product is: (a) replacement of the product with a replacement product; (b) reimbursement of the purchase price you paid for the product. In the event that we have met any of the above conditions (a) or (b) of the total liability we will have fulfilled all obligations owed under this Plan and this Plan will terminate.

Costway is not responsible for the following situations:

● Breakdown resulting from Acts of God

● Problems due to improper installation

● Products with safety feature(s) removed, bypassed disabled or altered

● Damages caused by third-party actions, fire, collision, vandalism or theft

● Breakdown caused by accidental damage, spilled liquids, insect infestation, introduction of foreign objects, misuse, abuse, or intentional physical damage

● Breakdown resulting from war, invasion or act of foreign enemy, hostilities, civil war, rebellion, riot, strike, labor disturbance, lockout or civil commotion

● Seized or damaged parts resulting from failure to maintain proper levels of lubricants or coolants, from use of contaminated or improper lubricants, from use of stale, contaminated or improper fuel, or from freezing or overheating

● Contact Information:
Telephone Service Number: 213-401-2666
Customer Support Email: [email protected]
Costway Store: 11250 Poplar Avenue, Fontana, California 92337