-
-
I added water, it doesn't cool anything and is just a fan. Water level has not dropped in 14 hours of use. Is there something else I need to attach or reattach for the machine to use the water to cool the air?
-
Water should be added close to max, if it is added too little, the water will not be pumped.
Costway representative
By Anonymous
08/17/2021
Helpful (0) -
-
-
How do you remove the water tank, it only slides out enough to fill the first compartment with water and an ice pack? We need to clean it
-
The water tank of this product cannot be taken out. Please add some detergent and water to shake, and then drain the water.
Costway representative
By Anonymous
08/11/2021
Helpful (0) -
-
-
Help. I just received this unit as a gift and I cannot figure out how to remove the water tank. The manual is useless.
-
Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
07/30/2021
Helpful (0) -
-
-
I was hoping that if I came to the site, that I would be able to find direct support for an item. However, that was fruitless. The manual, which lacks a lot of necessary details, hardly discusses the features of this cooler. For example, it states that it has a 7.5 hour timer, but not how to operate it. It also has an "anion" button, but, again, there are no details on what it does or how it works. Lastly, while this unit works well for it's intended purpose, the owners manual is the absolute least desirable thing about the product. I have noted that other customers feel the same as I do. Please, if there is more information on this unit, please email them to me. Thank you!
-
Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative -
Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By P KH
06/11/2021
Helpful (0) -
-
-
I need a little more information on this product. I bought two of these through Walmart's website and the instruction manual does not give enough detail on the functions and the keys that are designated for them.
-
Our customer support has sent you a picture via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Monica Jurko
04/04/2021
Helpful (0) -
-
-
i just bought this unit an can not figure out how to operate it. The direction say to unlock the water tank but don't give me the instruction on where to locate or how to unlock the water tank. Also just say on your link that this until should not be used or sold in California - wondering why...
-
Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By terry Copeland
09/24/2020
Helpful (0) -
-
-
How to power it? I cannot find any power cable or something like that.
-
Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Ning Hu
08/10/2020
Helpful (0) -
-
-
Phyliss Hudson 03/23/2020 I am a new customer and I need to know where the water plug is located at the bottom of the air cooler. The water in the water tank smell bad and I would like to disinfect and drain the water if I am not able to do that I am going to have to return the equipment. Thanks
-
It is located at the bottom of the water tank
Costway representative -
I have the same issue I guess i will RETURN THE PRODUCT AS WELL MY EMAIL [email protected] I will give you until 7-24-21
By Phyliss Hudson
05/13/2020
Helpful (0) -
-
-
Can you replace the pads yourself?
-
Actually, you don't need to replace it and you can just clean it with water if it's dirty..
Costway representative
By Marc Riesgo
04/28/2020
Helpful (0) -
-
-
How cfm’s and how sq ft does this unit cool?
-
We are sorry we don't have those information either..
Costway representative
By Marc Riesgo
04/28/2020
Helpful (0) -