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I've had my 55 quart since March. I love it. However, it's now doing something strange: the temp control won't go up or down. I've unplugged it and restarted it. No error code. It stays in ECO mode at 30-32. It is now cycling non-stop twice a minute. Please help.
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Neal Hill
10/06/2020
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Can you send a manual via email? What does the error 1 message mean?
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Would you like to use it in your car or at home? And our customer service staff have sent you a manual by email for your reference. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Alexandra Tegels
08/27/2020
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What are the internal dimensions of this unit? I need something that measures 17.5" X 8.5" X 18.5" (LxWxH). Please advise as to this unit or another that may be better suited. TIA! Cheers! Michel
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We will send a dimension picture to you via [email protected]
Costway representative
By Michel Brown
07/26/2020
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Since you are located in Fortana, Ca, why does the listing say "Not available for sale or use in California? Where is 55-Quarts Portable Electric Car Cooler Refrigerator made and why does it have only a 90 day warranty, instead of say a 1 year?
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Because CA government does not allow us to sell products such as strollers and electrics. And the 90 day warranty is our company's policy.
Costway representative
By william wagner
07/23/2020
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What are the interrior deminsions? Are wheels available?
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It has wheels. Its internal size is 6 "* 6.5" * 10.5 "(L * W * H), and the size of the fridge is 6" * 12.5 "* 17.5"(L * W * H).
Costway representative
By Clifford Dittrich
07/19/2020
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need DC power cord, AC adapter and instruction manual
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We have send the manual to your email. Please check the email.
Costway representative
By Lloyd Thomas
07/06/2020
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I purchased this cooler about a month ago, and on our first road trip the cooler will not turn on in the vehicle. Works fine plugged in at the house. I used a 400 Watt inverter and plugged it directly into two separate cigarette lighters and nothing. Do I have to do something special when using in a vehicle?
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Jonathan Hunt
06/30/2020
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Why is this product not available in California?
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Hi, We can not sell it in CA because of the government prohibition.
Costway representative
By Matthew Sexsmith
06/17/2020
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Can you please tell me how to acquire parts/service information? My refrigerator has stopped working after warranty and it seems to be the control panel or the compressor.
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We do not sell the parts separately at the moment. We will inform you if we expand this business.
Costway representative
By Matt Hayward
12/29/2019
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Hello, Is there a way to bypass the battery protection device other than the medium/low setting? I am connected to a Yeti, goal zero battery which is separate than my vehicle battery and would rather run it down to zero than have the fridge turn off. Thank you,
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No,there is not a way to do that.
Costway representative
By Brian Johnson
12/22/2019
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