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What is the minimum rough opening to install in the wall or existing fireplace? Thank You
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The dimension of the hole should not smaller than 37.44"x20.5"x6"(L x W x D).
Costway representative
By Kevin Howard
04/23/2022
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I would like to get a copy of manual and also a replacement remote, we can't locate the remote that came with unit.
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Rick Grouette
11/27/2021
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Can I get a copy of the User/Installation Manual Thanks [email protected]
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Our customer support has sent you the instruction manual via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Anonymous
10/29/2021
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At what temperature, the electric fireplace will turn on the overheat protection function?
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When the internal temperature reaches 95 degrees Celsius, the overheating protection will be activated.
Costway representative
By Anonymous
09/30/2021
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Do this fireplaces make noise when it works?
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No, almost no noise.
Costway representative
By Anonymous
09/22/2021
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What is the control range of the remote control?
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Within 6 meters.
Costway representative
By Anonymous
08/15/2021
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Is this ventless? Would you please email the manual so our contractor can review before we purchase? Thank you.
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Our customer support has sent you the instruction manual via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Donna Livingston
06/22/2021
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Is it difficult to install this electric fireplace?
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It's not difficult, we provide detailed installation instructions to help you install.
Costway representative
By Anonymous
03/22/2021
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What is the heating area of the electric fireplace?
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The supplementary zone heating is up to 400 square feet.
Costway representative
By Anonymous
01/14/2021
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Is there anyway I can have access to the manual before purchasing? We are considering buy this one, instead of one on amazon, but we need exact dimensions for install since we are building a faux fireplace. Thank you
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Our customer service staff have sent you a manual by email for your reference. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Kaitlyn Macdonald
11/08/2020
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