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I put mine together, I can tell it has power as the button on the front is on but the monitor does not light up nor does it start.
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Please forward your question or concern in pictures or video as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
10/13/2021
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Can the item be used for cats?
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Cats don't fit well.
Costway representative
By Ari Huber
08/16/2020
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Does this come with any type of Manufacturers warranty ?
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It is three months' warranty.
Costway representative
By Richard Fuller
01/22/2020
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Is this product large enough for Labradors or just small dogs?
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NO,it isn't
Costway representative -
Hello, order #100813760 I received my order for the Petsite Treadmill. The set up was easy. However, it doesn't actually turn on. The red button is lit up, indicating power to the unit. The console is plugged in, the safety key is attached, but it is not lit up and there is no response either with manual or using the remote. Please advise!!
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative -
Confusing answer. How large a dog (in lbs.) can this treadmill handle?
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So it isn't large enough for labs? or no it's not just for small dogs?
By Clarissa Ferrer
01/09/2020
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4 Item(s)