With Costway, you can be sure of consistent, world-class home products and electronics that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 90 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final.
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 90 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, Please go to “My account” and click “View My Orders”, you can apply for a return.
Please fill in detailed information for a return or exchange. Once your request is approved, you can download the return label from the “Return Information”.
If you want to return it by yourself, please email us at [email protected] along with the return tracking number(s).
Please send all returns to:
11250 Poplar Ave, Fontana, CA, 92337
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Costway. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your the original method of payment. Please note that all refunds are processed within 3-7 business days.
If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.
Order Cancellation before Shipment:
If you need to cancel your order, you must cancel within 24 hours to receive a full refund.
To cancel your order, please go to “My account” and click “View My Orders”. Fill in detailed information to cancel order. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.
Please note that we are updating our system maintenance between 11:30pm-4:00am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at [email protected].
If you need to cancel after 24 hours of the order and before the item is delivered, please go to “My account” and click “View My Orders”, to apply to cancel the order. Fill in detailed information to cancel order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $17.60*, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $17.60.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with [email protected] right away. Cancellations after shipment is only valid to UPS ground delivery service and FedEx. Any Items delivered by truck, UPS surepost or USPS cannot be recalled. All orders must rejected at delivery.
For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return.
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please go to “My account” and click “View My Orders”. Our support team will quickly reassess the issue and provide you with a response up to 48 hours.
Received the Wrong Item:
We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label.
Please go to “My account” and click “View My Orders” to apply for returns. We will, upon request, send you the correct item or issue the full refund.
Item Damaged during Transit:
In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at [email protected] We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.
Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at [email protected] with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company.