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Is the buttons panel on the bottom right portion of the fireplace supposed to be back lit? I can't see the functions. Is this a defect or it isn't lit? If it isn't designed to light up that is a terrible design. How else can you see the features if you lose the remote?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Magda
04/07/2022
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what is the dB level of the fan on low and high settings?
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Lower than 55 db, won't bother anyone.
Costway representative
By Anonymous
11/12/2021
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Where is the electric tie in located?
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The electrical tie is on the side of the fireplace.
Costway representative
By tom mao
10/12/2021
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Do you sell replacement glass?
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Sorry but we don't sell replacement glass.
Costway representative
By Anonymous
10/11/2021
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Is it quiet?
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Yes.
Costway representative
By Anonymous
09/14/2021
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Can this be installed outdoors on a covered back patio?
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Yes, it’s electric and will work as long as it doesn’t get wet.
Costway representative
By Anonymous
08/06/2021
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Is there a replacement remote I can purchase?
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Yes.
Costway representative
By Anonymous
08/01/2021
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Who makes this fireplace? Brand? Manufacturer?
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Costway.
Costway representative
By Randy Darst
06/16/2021
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Does it come with a remote control?
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Yes.
Costway representative
By Anonymous
05/14/2021
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Good morning , I was wondering what is the space needed for the fireplace between the front wall and back wall I guess they call that the firebox ? Thanks Hernando
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About 1 inch.
Costway representative
By hernando bengochea
01/16/2021
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