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Dear Sir: I bought your six foot fiber optic Christmas last year. I really loved it the way the lights would flash on and off. After Christmas I carefully repacked it , and put it back in the original box it came in. This year I got it out to put it together. After hooking it up, I noticed that one of the lights was not working. What can I do? Can you replace that bulb on the tree? Is it defective? It should have lasted a lot longer than one year. Please let me know. Will you send me another replacement. Thank you. Richard Elliott P.S. my phone number is (765) 329-4672 my email address is [email protected] Please call me as soon as possible. Thank you
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
11/13/2021
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how much does the tree weighs when shipping in the box
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The 5ft tree weighs 7.8 lbs, the 6ft tree weighs 10 lbs, and the 7ft one weighs 14 lbs.
Costway representative
By Anonymous
11/08/2021
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I can't pull apart the colored light connection in order to disassemble. What is the trick? How do I do that?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
10/03/2021
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I bought this through Walmart. It was delivered fine & is very nice. But I have a large dog who is a thief. She took the transformer while I wasn't looking. It is in my backyard somewhere. But this means no lighting for my tree. I sent a question through Walmart to you and a party named Lacey said she would send me an invoice to pay for another transformer so I will be able to use this next year. Hello there, Thank you for your reply. OK, we will send you an invoice of $18 in 24 hours. Please kindly inform us after paying for it. And then we can send you the part TOT 2 transformer as soon as possible. Best regards. Lacey I haven't recieved the invoice. Can it be emailed to me and then I can answer with my billing info to process this. Thank you, Betty Smith [email protected]
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Our customer service staff will contact you later.
Costway representative -
What is my answer? Trouble disconnecting the lights?
By betty smith
01/01/2020
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4 Item(s)