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I purchased this filter a few years ago> I need to replace the uv light connector assembly. Is there anyway I can purchase this part just the section that the bulb fit into
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By jacquelyn banks
07/14/2020
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i bought this several years ago used it for about a week, when it just stopped working. So to keep my waterfall running for my koi i bought a heavy duty pump and just ran it for the past several years. Had a leak develop underground so I've cut the pump loose. Digging up around the back of the pond gave me good reason to dig loose the filter and give it a try. No luck so can i get a copy of the instructions? a web site? anything will help before i attempt to open it up. please help
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Our customer service staff have sent you a manual by email for your reference. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Joe Ariondo
06/30/2020
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I just received my pond filter and the directions do not explain how to assemble, I believe I can install however why are their 4 reduced nozzles and what is the round glass piece for? How do you open the unit when that time becomes necessary?
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Hi,Only three nozzles are needed and the glass is used to block water.You just need to connect the pump and it works with the pump.Also we will send you a picture via [email protected] to make it more clear.
Costway representative
By mark jaehnen
06/28/2020
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I have a 125 gallon koi pond with a 2000 gph pump. Will this filter work with that flow and will it maintain that flow?thanks.
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Yes it will
Costway representative
By David Wichman
06/03/2020
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I would like the part number for the light as well as the spungs.
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Hi,we suggest that you can find it ibn your manual
Costway representative
By Robin Abramovich
06/02/2020
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I have a filter which is the UV-C Press Bio Filter and I need to replace sponges. How can I do that?
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We are sorry we don't sell the arm rest separately.
Costway representative
By Trudy Ankers
05/12/2020
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I was considering using this in a 300 gal stock pond in my home for my two large turtles. They produce tons of massive waste …. what size pump would u recommend to push this filter ?
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You can choose the pump whose range is no more than 3 meters and flow is 4000-10000L/H.
Costway representative
By amy Vance
05/09/2020
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Is a UV lid replacement part available?
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No, it isn't
Costway representative
By bill tolbert
04/14/2020
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Hello, Does this filter come with sponge filters? Can it be used indoors on a 125 gallon tank?
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Yes,it come with sponge filters. And it can be used indoors on a 125 gallon tank
Costway representative
By Ghada Shahla
01/27/2020
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Hello Seller, I am interested in this item. I would like to know: 1. is the filter 220v AC compatible? 2. What is import charges to India? Please . Thank you, Aaron Grace
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We appreciate you are interested in our products. And it is 110V and we don't send the products to India.
Costway representative
By Aaron Grace
10/24/2019
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