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Posting this question a second time. Should the flames look like little square boxes floating up or do they really look like flames ?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By JP
12/21/2021
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Installed our unit but the "flames" resemble small square blocks and not "flames". Ran it for a while to see if maybe it was just because it was new but it still doesn't look anything like the pics. Am I missing something?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Jamie
12/20/2021
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Do you have to cut the wall to mount it?
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No, it can be wal-mounted.
Costway representative
By Anonymous
11/16/2021
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What kind of glass is the fireplace? Is it tampur glass?
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Yes, it is made of tempered glass.
Costway representative
By Anonymous
11/10/2021
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is it ventless?
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This fireplace is designed with three holes, with left and right holes for air inlet and middle holes for air outlet.
Costway representative
By Anonymous
10/12/2021
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Do it need to be assembled?
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You only have to remove the tempered glass front by removing several screws and then placing the crystals in the bottom of the tray and replace the glass screen. Of course if you are installing this in or on the wall you will need to be able to do that as well.
Costway representative
By Anonymous
10/08/2021
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how can i order a new remote?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
09/01/2021
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How many BTU is this fireplace?
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5100BTU.
Costway representative
By Anonymous
07/23/2021
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Does this unit have a no heat setting where the flame can still be on?
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Yes.
Costway representative
By Paul Tokarczyk
04/22/2021
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36" Recessed Ultra Thin Wall Mounted Electric Fireplace with 12 Flame Colors: does the heat come out of the top? how high above the top of it can a tv be installed?
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The heat is coming out the front.There should be no other appliances 8 inches around the electric fireplace
Costway representative
By vicki marsh
12/06/2020
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