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What is the model number of this fireplace, please?
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It is EP24702.
Costway representative
By steve maynard
02/06/2022
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What is the glass size where the fire actually is for the fireplace?
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It's 20" x 8.7".
Costway representative
By Anonymous
01/13/2022
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can I get a replacement remote for my EP24702 (lost mine)
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
By Anonymous
11/15/2021
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Is there access to a product manual with installation instructions?
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Yes, we provide the installation manual.
Costway representative
By Anonymous
11/05/2021
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Is there a video available to view that shows the unit and actual flame? Thank you, Darlene
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This video is 50 inch one.https://www.youtube.com/watch?v=QaHRMiFuxhw.
Costway representative
By Anonymous
10/31/2021
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Is there a video available to watch?
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This video is 50 inch one.https://www.youtube.com/watch?v=QaHRMiFuxhw.
Costway representative
By tom1985 mao
10/30/2021
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Do you sell the remote separate ?
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No,the remote was included with our unit.
Costway representative
By Anonymous
08/26/2021
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How long is the power cord?
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Almost 6 feet long.
Costway representative
By Anonymous
07/08/2021
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I want to install a mantle above the fireplace...how high should it be from the fireplace?
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At least 8".
Costway representative
By Anonymous
06/30/2021
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I this unit is recessed in the wall, can it be hardwired rather than plugged in.
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You may have to modify by yourself, if you want to hardwire it.
Costway representative
By DOUGLAS BOLYARD
02/23/2021
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