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Is it ok to install this in a cabinet inside a travel trailer (RV)?
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It depends on your space. The overall dimensions of this product is 28.5" x 6" x 21" (L x W x H).
Costway representative
By Anonymous
11/21/2021
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How much power does it use?
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750W or 1500W.
Costway representative
By Anonymous
11/16/2021
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Installation calls for 12 screws, only received 7, also 3 trim rings, did not get any.
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
11/13/2021
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wont turn on why
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Please find the attached instruction manual within this email for your reference. You can also find the manuals and other related documentation under 'Manuals' in the respective product pages. If you have other questions, please feel free to get in touch with our customer support at [email protected]
Costway representative
By Anonymous
11/08/2021
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Where do I find replacement remote?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
10/11/2021
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The flames arent moving, does anybody know how to fix this?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
09/16/2021
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Can it be mounted on a brick wall?
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Yes, it can.
Costway representative
By Anonymous
07/19/2021
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We want to mount this in the wall, but the instructions don't show what sort of clearances are required above and behind the unit. There is a vent above and one behind and we're not sure if those can be covered. Is there a more detailed installation manual that addresses this?
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The size of the opening required on the wall: 25" x 6" x 20" (L x W x H). It has two vents, and the rear vent plays a supplementary role to help dissipate heat.
Costway representative -
The top and back vent will be inside the wall when recessed in the wall, correct? Is it OK that the both vent air is being pushed inside the wall?
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can the rear vent be inside the wall text 925- 550- 1926
By Anonymous
07/07/2021
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Can we install this fireplace (item# 85139246) inside the wall (recessed mounted in the wall)? The inside of the wall is framed with metal framing covered with drywall. If so, can you provide any recessed mounting in the wall and measurement requirement instructions? Your quick response would be really helpful due to our remodeling deadline. Thank you!
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Yes, you can install this fireplace inside the wall. The detailed measurement requirement instructions has been sent to your mailbox, please check it.
Costway representative
By David Acevedo
05/21/2021
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Does anything additional need to be built into the space to allow air flow like a vent? I don't see anything about this in the manual. Where does the air flow from?
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No, the air will flow from the upper outlet.
Costway representative
By Kari Short
05/08/2021
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