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We bought our machine in July and it will not freeze the ice cream anymore. Who do I contact about service? Should have lasted longer than 3 months!
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Nicole Morrison
11/22/2020
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Hi is there a way to order parts for this ice cream machine?
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W are sorry we don't sell the parts separately.
Costway representative -
W are sorry we don't sell the parts separately.
Costway representative
By Mel Vaughn
04/18/2020
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How adjustable is the overrun? What is the dasher RPM?
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Our customer service staff have contacted to you by email for your reference. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Peter H
04/06/2020
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who makes the product and if it breaks down on me in the future who and where do I get replacement parts? can I contact the manufacturer? with questions about the product 2200W Commercial 3 Flavor Ice Cream Stainless Steel Machine
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The manufacturer is Costway. And all products on this website are made in China. We provide 90-days warranty. Please click the link to see the details: https://www.costway.com/Return-policy/
Costway representative -
I need to order parts. The machine is out of warranty. Where can I order parts?
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We do not sell parts separately at the moment. We will inform you if we expand this business.
Costway representative
By catherine R Johnson
10/02/2019
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How cold does the machine keep the product?
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Actually, we advice that you'd better take the product out if you don't use the machine since the machine doesn't have the cold storage function.
Costway representative
By Kellie Lunsford
09/28/2019
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How long can the product remain in the machine and still dispense easily?
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Actually, we advice that you'd better take the product out if you don't use the machine since the machine doesn't have the Cold storage function.
Costway representative
By Kellie Lunsford
09/27/2019
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Do you sell the mixes to make the ice cream?
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We appreciate you are interested in our products, however we are sorry to tell you that we don't sell the mixes to make the ice cream.
Costway representative
By Emily Acton
09/10/2019
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What's the Warranty
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Warranty is 90 days when you first receive your product.
Costway representative
By Joe Wallis
07/22/2019
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