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I have an issue with the speed. The speed of my treadmill is only going at a max of 5 km (3 mph) when it should be going at a max of 12 km (7.5 mph) when the bar is raised to its full height. I tried to look through the manual given with the treadmill but still have no idea why it is not reaching 7.5 mph when in running mode and everything else is set properly.
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Sarah Billard
02/13/2022
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I have the same problem as this: I have this treadmill and the remote controller stopped working even with new replacement of battery (CP2032). Where can I order this controller?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Yongping
01/10/2022
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I have this treadmill and the remote stopped working. Didn't even last one year. Are there replacements available?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Tom Kano
11/09/2021
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Hello! I am getting error E02 but I am not sure how to actually replace or fix the power issue.
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
11/08/2021
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Is it okay to put this on carpet? Is there any risk of it overheating?
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It is okay to put on carpet.
Costway representative
By Anonymous
11/01/2021
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What does the powercord look like? I have a bunch of cords but can't remember which one fits this treadmill
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Please send us your email address. Thus, our customer service can send you a picture of the wire via email.
Costway representative
By Anonymous
10/17/2021
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I received no warranty papers, where can I register this?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
09/28/2021
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Is there user guide in electornic form? Let's PDF.
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Since you did not leave your email address, we suggest you to contact our service email address at [email protected] to ask for the manual
Costway representative
By Anonymous
09/19/2021
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How and where do you lubricate this treadmill ?
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Please refer to the video below: https://youtu.be/tDYN_M5b4V8
Costway representative
By Anonymous
09/17/2021
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CAN THE HANDLE BE PLACED IN DIFFERENT POSITIONS TO HOLD ON TO?
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Sorry, the handle of this treadmill can only be fixed at a certain angle, it is not multi-angle fixable.
Costway representative
By Anonymous
08/29/2021
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