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Does this product include a remote control?
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Yes, we provide the remote control.
Costway representative
By Anonymous
11/02/2021
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What's the heating area of the fireplace?
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This fireplace can warm up 300 square foot room.
Costway representative
By Anonymous
10/14/2021
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How many temperature levels can be adjusted?
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The heating temperature of this fireplace cannot be adjusted.
Costway representative
By Anonymous
05/01/2021
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What's the function of the flame?
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The flame can bring brightness and create a warm atmosphere.
Costway representative
By Anonymous
02/21/2021
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Is it difficult to install, how long does it take to install?
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We provide detailed instructions to help you complete the installation. Different people have different installation speeds, but in general, this fireplace is not difficult to install.
Costway representative
By Anonymous
02/04/2021
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I Purchased this and awaiting receipt. I want to start building cabinet for it. Is there an installation manual that I can access guide me through opening dimensions and installation? THank you
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Our customer service staff have sent you a manual by email for your reference. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Adrian Persenaire
11/03/2020
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18" Electric Fireplace Freestanding & Wall-Mounted Heater Log Flame: $89.85, Costway: Am I blind or does your description and specs on this item neglect to advise as to the BTU's of heat it produces??
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We are sorry for that and we have add that in description. It produce 5000 BTUS of heat.
Costway representative
By Stephen Bielli
10/23/2019
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7 Item(s)