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the picture says that the dimensions are 31 x 18 inches but the description below says 31 x 19 inches. Can you claridy which is the correct size? I need to know because of my under counter space. Thank you.
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Dear customer, the dimensions of this product are 31 x 18 inches.
Costway representative
By Anonymous
10/16/2022
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The Suction tube temp sensor error message is coming up often....like 12 times a day lately. Can anyone tell me how to fix this? I don't even know where the sensor is located or where to find a replacement part. Any help or guidance would be appreciated.
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Sorry, we do not sell parts separately. But if there is any issue with your product. Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Bruce
02/26/2022
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I have this product and love it but just wondering what does the product warranty cover and for how long...this is not clearly stated in the manual. Product Warranty The manufacturer provides warranty in accordance with the legislation of the customer's own country of residence, with a minimum of 3 months, starting from the date on which the appliance is sold to the end user.
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
12/27/2021
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Does this machine drain by gravity or is there a pump to push water to main drain?
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It has a build-in pump.
Costway representative
By Malcolm Skeins
12/23/2021
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Can this be used with a reverse osmosis system?
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Yes, it can.
Costway representative
By Anonymous
10/21/2021
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I placed an order for this ice maker. Entered all the information but did not get a confirmation. I did it twice and I am concerned I might have order two. Please contact me on 239-216-3600. Thank you. Tony Vaccarino
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
10/15/2021
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Can I use CLR to clean it
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CLR needs to be diluted with detergent. Suggestion:Clean with diluted detergent, warm water and a soft cloth
Costway representative
By Anonymous
10/05/2021
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Is there a downloadable service manual available?
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The instruction manual has been sent to your mailbox, please check
Costway representative
By tom mao
10/04/2021
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Can this be installed under/in cabinet where our previous ice maker was or does it have to free-standing?
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Dear customer, we suggest you measure your cabinet and compare it with the size of our products. I hope you can find the right place to enjoy this ice maker.
Costway representative
By Anonymous
08/05/2021
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Where can you find parts for the ice maker
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
07/18/2021
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