-
-
I need a little more information on this product. I bought two of these through Walmart's website and the instruction manual does not give enough detail on the functions and the keys that are designated for them.
-
Our customer support has sent you a picture via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Monica Jurko
04/04/2021
Helpful (0) -
-
-
i just bought this unit an can not figure out how to operate it. The direction say to unlock the water tank but don't give me the instruction on where to locate or how to unlock the water tank. Also just say on your link that this until should not be used or sold in California - wondering why...
-
Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By terry Copeland
09/24/2020
Helpful (0) -
-
-
How to power it? I cannot find any power cable or something like that.
-
Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Ning Hu
08/10/2020
Helpful (0) -
-
-
Phyliss Hudson 03/23/2020 I am a new customer and I need to know where the water plug is located at the bottom of the air cooler. The water in the water tank smell bad and I would like to disinfect and drain the water if I am not able to do that I am going to have to return the equipment. Thanks
-
It is located at the bottom of the water tank
Costway representative
By Phyliss Hudson
05/13/2020
Helpful (0) -
-
-
Can you replace the pads yourself?
-
Actually, you don't need to replace it and you can just clean it with water if it's dirty..
Costway representative
By Marc Riesgo
04/28/2020
Helpful (0) -
-
-
How cfm’s and how sq ft does this unit cool?
-
We are sorry we don't have those information either..
Costway representative
By Marc Riesgo
04/28/2020
Helpful (0) -
-
-
I just received my air cooler and there is a heavy plastic smell. Will this go away after a couple of uses?
-
We guess that the plastic smell will go away after a couple of uses, If not, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Jenny Peterson
10/17/2019
Helpful (0) -
-
-
Is there any way to drain the water tank when not in use? After sitting for a couple of months, I'm getting some mold growth, so when I turn it on I will get the smell of mold.
-
At the bottom of the tank, there is a round water plug, pull the plug to drain. If you still have any questions please feel free to contact us [email protected]
Costway representative
By Taro Ohkawa
09/30/2019
Helpful (0) -
-
-
What is The CFM for the 28" high COSTWAY Evaporative Portable Air Conditioner Cooler
-
Sorry that we can not provide the data of CFM,but the wind is powerful.
Costway representative
By ROBERT VON FISCHBACH
07/14/2019
Helpful (0) -
-
-
I was unable to locate the "push key" portion that allows us to take the water tank out to fill up the water. Also, when we tried adding water to the water tank without taking the full tank out, it was leaking. The instructions on the manual were unclear - do we put water in the compartment closest to the front? We were able to see the level of water (mix-max) in the front when we put the water in but there was a leak.
-
The water tank of this product cannot be taken out completely, the cause of the leak may be that the water plug in the tank was not inserted firmly, can you check the water plug please? If you still have question please feel free to contact us [email protected]
Costway representative
By Joanne Jiang
06/26/2019
Helpful (0) -