If you want to cancel an order, simply log in "My Account" page and click the "Cancel Order" next to the purchase. You will receive a canceled order confirmation email shortly.
If your order has not been shipped, we will arrange a full refund. If the order is already in transit, we need to contact the shipping company to recall the order and arrange a full refund for you.
Please note: Any items delivered by trucks or USPS cannot be recalled. If the recall fails, refuse deliverly acceptance from UPS and Fedex upon the arrival of your products.
Refusal to deliver
If you reject your order at the time of delivery, please contact us that if we do not receive your rejection notice, the refund or exchange may be delayed.
If the item is rejected due to damage or defect, please send us a photo so that we can review and resolve the issue.
We want every item to be a perfect compliment for your home. You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.
Some items cannot be returned:
* Special Priced Items
* Flash Deals
* Bundle discounts (unless the entire bundle is returned)
* Any item after 30 days from the delivery day
However, if your product is damaged or defective, these exceptions do not apply. In this case, please check Costway Care, we will work with you to find the best solution.
Please note: This after-sales service will not cover those orders with an actual payment of $0.
In order to avoid being rejected due to lack of packaging when you want to exchange or return, we ask our customers not to process the order box. Before you are sure that Costway's products are suitable for you, we recommend that you fold the box flat and store it.
You can exchange the same product with different colors in the order within 30 days after delivery. The shipping fee for the first replacement item is free. If you decide to exchange the product again (ie more than once), you will be responsible for the return shipping costs.
Please note: Please ensure that the product is brand new and unused. All exchanges must be carried out in the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.
If you think your product is not suitable, you can return your product within 30 days from the date of delivery. To start a return, please visit My Orders and initiate a return request.
Please note: Please ensure that the product is brand new and unused. All returns must be made using the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.
For most Costway product returns, you will get a pre-paid return label that allows you to return the item to the Costway warehouse. You can download the return label in the personal center.
If you want to return the goods in person, please email the return tracking number to [email protected].
Please send all returns to:
11250 Poplar Avenue, Fontana, California 92337
Please note that Costway is not responsible for the shipping costs for self-returns.
Once the item returns to our warehouse, our team will inspect it. If it is brand new, we will refund within 7 working days minus the repackaging fee (if applicable).
If you suspect that your package is missing, please send an email to [email protected] to send the order number and tracking number to our customer service team so that we can initiate a lost package claim. This claim will help retrieve your lost or lost package. The process will take 7 days until the official confirmation from the shipping company can be received.
When you place an online order, we authorize your credit card to make sure sufficient credit is available. We can only issue refunds through the original method used to pay for the order. Depending on your credit card provider, it may take up to 10 business days for the refund to be reflected in your balance. If the original payment method is no longer available, we are happy to issue store coupons equal to the refund amount.
We do not provide recycling or shipment services for old and second-hand furniture.
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