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I just bought this washer & have used it 2 times so far - and I love it. There was a small metal thing with a loop....that was included - but I can't figure out what it is for...... I could not find it listed in the instruction booklet.... I am thinking it might be something to put the cord through....but not sure.
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Donna Bordner
12/09/2020
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I just purchased this from Amazon. The manual is very hard to understand. It does not tell me how many items of clothing can be washed or dried at a time. Are you able to answer that for me? Also, can I use liquid detergent? How much can I use? And why are there two water inlets? And what is the metal clamp for? Thank you!
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The number of pieces depends on the thickness of your clothes. You can use liquid detergent, the amount of which depends on the amount of clothes and water. Two water intakes, because the part of dewatering bucket can also add water, but this part is not used much. The metal clip is used to fix the water inlet pipe.
Costway representative
By Jannelle Gunderson
10/09/2020
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i cant understand how to hook up the fill hose and drain hose is toooooo short
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Aaron Fuchs
10/08/2020
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can u please send me a video on how my washer works? im drainingthe water after washing my clothes,and i look and see water underneath the spin dryer area!i cant understand nor see the instructions! i just go9t this today!!!!! frustraded as HELLL!!!!
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https://www.youtube.com/watch?v=rlJjBsPdWIA.Did you drag hose up? This washing machine has no pump to drain, drain hose.
Costway representative
By patricia smith
10/01/2020
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my power cord don't reach the outlet in my bathroom. I have the washer in the tub.
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Could you please send a video to show this problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation
Costway representative
By Patricia Lavigne
04/21/2020
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how long is the power cord to plug into an outlet?
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It is 57"
Costway representative
By Ayhan Guvener
04/01/2020
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What is the difference between this model (#Ep 24173) and model (#Ep 23103) from the walmart site?
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Actually,they are the same products.
Costway representative
By susan carpenter
11/19/2019
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How do I order a replacement filter of EP23151 Twin-tub washing machine?
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Our customer service staff will contact you by email to help you.
Costway representative
By Mary Beth Box
07/07/2019
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Do you sell spare spare parts for the twin-tub washing machine model # EP21684
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Our customer service staff will contact you, if you have any questions, please feel free to contact us [email protected]
Costway representative
By Francis W Brewer Jr
06/06/2019
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I am thinking of putting this beside my bathtub and having the hose drain into the tub. But that would mean the hose is going up and over the side of the tub. Will it still drain this way? Or does the hose need to be lower than the machine outlet to drain? Or do I need to place the machine itself in the tub in order for it to drain?
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The hose need to be lower than the machine outlet to properly drain. If you can ensure that the washing machine does not soak in water, the washing machine may be placed in the bathtub.
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I WANT TO DRAIN MY WASHER WATER INTO MY KITCHEN SINK/DOES THE HOSE HAVE AN ADAPTER ON THE END TO FIT ONTO THE EDGE OF THE SINK? WILL THE LENGTH OF THE "HOSE" BE ADEQUATE?
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The Hose doesn't have the adapter and l the length of the hose is 33".
Costway representative
By Rowan Adara
05/31/2019
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