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I have a Go Plus inflatable spa. Model # PH 050018. The heating element went out and I can not find a place to get it replaced. Is there a place that I can order the part that I need. Part Kawai1905 120V 900 W is on the part that I am trying to replace. I have not had it that long and without this part it is useless. Please direct me to where I need to contact to fix this problem. Thank you for your assistance.
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Joann Harder
02/24/2022
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What is the general rule to switch the filter, or how often do I need to switch the filter? How does the tub know that I have switched the filter? I have the filter on, but the tub stops heating.
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1、How often do I need to change my filter? If used daily, you should be changing your filter every 168 hours (7 days). For weekend use only (Friday- Sunday) the filter should be changed every 2 weeks. Frequent use of your Spa may mean you need to change your filter more often. We recommend that you check the condition and cleanliness of your filter after each use and rinse using clean water to remove any small particles of dirt. When filters are used for too long, they will become discoloured, their condition will deteriorate and that can cause damage to your Spa. The filter is one of the most important elements regarding the ongoing maintenance of your Spa. If you stop heating, let's check it out 1. Check whether the water inlet and outlet are blocked. If it is blocked, clean it up. 2. Try to remove the filter element and restart it. If the water flow will become hot, change the filter element. The filter element needs to be replaced if it is used for more than 168 hours, and a filter element will be replaced if it is used too long. Do not tighten the filter element too tightly. 3. Cover and use ground cloth when using. 3. Do not use the spa below 40 degrees Fahrenheit in winter. In winter, guests are advised to put it indoors and pour hot water directly 4.Will the LED turn on and off the screen
Costway representative
By John X
11/16/2020
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Where is the reset switch for the temperature sensor? Tub gives HL error and cannot find any red button.
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Jonathan Eenkhoorn
11/09/2020
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where can I find filters? Everywhere is sold out?
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Hi, we can send an email to [email protected] and attached with your order information and a picture of your problem.The customer service will help you.
Costway representative
By Rory Moran
06/25/2020
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can heater be left on constantly? will it maintain temp. for several days,or do you need to plan to heat water the day before
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No you'd better turn it off after using it. And you need to plan to heat water the day before since the water will rise one degree per hour when you heat it.
Costway representative
By Paul Roush
10/25/2019
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can I shut the filter off when the heater is running? I have tried but it stays lit. when I shut the heat off it will shut off also.
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Due to product safety, you can not shut the filter off when the heater is running.
Costway representative
By John Bursich
07/10/2019
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where can I find a online users manuel
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We will send the instruction to you by email. If you still have any questions, please feel free to contact us [email protected]
Costway representative
By Steven Reis
05/26/2019
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how do you purchase parts for this goplus spa
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We do not sell parts separately at the moment. We will inform you if we expand this business.
Costway representative
By kim cogswell
05/02/2019
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Can this be set up in direct sun?
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It can be used outdoor. But the black color will absorbs heat. In order to protect the product, we don't advise always put it under the sun directly.
Costway representaive
By brenda mortell
04/02/2019
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Can I use peroxide instead of chlorine ? Once the cover is off how long before you notice a big temperature drop? 8-10 degree drop.
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It's recommended not to add any additional chemicals besides chlorine. It's optimal to maintain the product on to preserve the temperature. Taking the lid off while heating will not affect the temperature substantially. Kindly be advised in order to realize a temperature decrease, turn off the product.
Costway representative
By Todd Galordi
03/19/2019
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