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I've had this ice maker for less than 2 years. It suddenly starts making a very loud sound while it's pumping water. Is there anything I can do to resolve this issue?
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Could you offer us a video for a better understanding of the whole situation? Also, please send us your order number to [email protected]
Costway representative
By Andrew Ireland
08/01/2020
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We have been using the ice maker for 2 days and the smell coming out of the fan, and the ice cubes themselves, smell terrible. We have deep cleaned the machine multiple times. Should we exchange for a new one?
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Adam Feldman
07/10/2020
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How long is the electrical cord?
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72"
Costway representative
By Jeani Morrison
07/04/2020
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Where is this product made?
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It is made in China
Costway representative
By Steve Taylor
05/18/2020
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We purchased this ice maker last january and has been working fine. now it is showing ice full when there is no ice in the tray and plenty of water. What should i do?
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Our customer service staff has contacted you to help you. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Michael Painter
01/07/2020
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Sorry for the typo's. Auto correct on my phone. Lol
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Our customer service staff has contacted you to help you. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Lisa Riley
10/26/2019
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Hi we have had out mini ice make for about 7 months now. All of a sudden it stopped working. Has water in it and it keeps saying ice full but there is no ice. What now?
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Our customer service staff has contacted you to help you. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Lisa Riley
10/26/2019
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I LOVE my machine. had it for 2 years of pretty much constant use. Had a bad recurring cold lately and want to clean EVERYTHING. How do I clean/sterilize this? I remember that the manual said don't use anything but water, but now I can't find my manual at all. Is it available online or can you suggest a cleaning method?
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We will send the instruction to you by email, if you have any additional questions, you can contact us via email.
Costway representative
By Maxi Morgan
06/22/2019
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ice maker suddenly stopped working. With the water reservoir filled, turning on the unit does not pump water and after about 30 seconds the "add water" light turns on. Turning off the power and turning back on does not fix the issue. Is there anything else can do to fix or does this indicate it needs repair or replaced?
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Can you shoot a video when you use this machine? So we can make sure what went wrong, our customer service will contact you by email.
Costway representative
By Paul Betances
06/09/2019
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