1. What is The Costway 2-Day Delivery service?

Our 2-Day Delivery service guarantees that if you place an order on this page before 3:00 PM Eastern Time (ET) on the same business day, your package will be delivered within two business days.
This service is exclusively available for shipping addresses in California and New Jersey, and applies only to the products displayed on this page.
If your order meets these conditions but fails to arrive within the promised timeframe, we will issue a refund of 10% as compensation.

2. How can I qualify for your 2-Day Delivery service?

To qualify for our 2-Day Delivery service, please ensure that:
You place your order on this page before 3:00 PM Eastern Time (ET) on a business day.
Your shipping address is located in California or New Jersey.
The products you purchase are those displayed on this page.
By meeting these conditions, your order will be guaranteed to arrive within two business days. If the delivery does not meet this guarantee, you will be eligible for a 10% refund.

3. What is the cost of the 2-Day Delivery service?

Our 2-Day Delivery service is offered free of charge for eligible orders placed on this page, shipped to addresses in California and New Jersey, provided the order is placed before 3:00 PM Eastern Time (ET) on a business day.
If your order meets these criteria, you can enjoy expedited delivery without any additional fees.

4. Which regions does Costway offer 2-Day Delivery service to?

Costway currently offers its 2-Day Delivery service exclusively to customers with shipping addresses in California and New Jersey.
Orders placed on eligible product pages before 3:00 PM Eastern Time (ET) on a business day will be delivered within two business days to these regions.
If your shipping address is outside California or New Jersey, please note that this service is not yet available in your area. However, we are actively working to expand our 2-Day Delivery service to more regions soon.
We appreciate your patience and look forward to providing faster delivery options to more customers in the near future.

5. Is there a minimum purchase requirement to qualify for the 2-Day Delivery service?

No, there is no minimum purchase amount required to qualify for our 2-Day Delivery service.
As long as your order meets the other eligibility criteria—such as shipping address in California or New Jersey and placing the order before 3:00 PM Eastern Time (ET) on a business day—you can enjoy expedited delivery regardless of order size.

6. Do clearance items qualify for indoor delivery?

Yes. As long as the products are listed on this page, whether they are clearance, they qualify for our 2-Day Delivery service.
This means any eligible product you order from this page will be delivered within two business days to California and New Jersey addresses, provided the order is placed before 3:00 PM Eastern Time (ET) on a business day.

7. When will I receive my package after placing an order?

If you place your order on this page before 3:00 PM Eastern Time (ET) on a business day, your package is guaranteed to be delivered within two business days to addresses in California and New Jersey.
Orders placed after 3:00 PM ET or on weekends and holidays will be processed on the next business day, and the delivery timeframe will start accordingly.
Noted: During holiday periods and certain promotional events, customers can expect an additional 3-5 days of processing time. During periods of extreme processing, orders could experience a delay of up to 7-14 business days.Truck delivery orders may experience additional delays due to the need for carrier scheduling and coordination.

8. How can I claim compensation if my order is delayed?

If your order does not arrive within the guaranteed delivery timeframe, please contact our customer service team at [email protected] with the following information:
Your order number
The order placement date and time
The actual delivery date
Our team will verify the details and assist you with the 10% refund compensation process.