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I received this unit yesterday and followed your instructions, but it is leaking water and I cannot figure out why. Please let me know what to do.
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Maria Fidalgo
08/08/2020
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we recieved our unit but are having problems understanding the instruction booklet. it is written in chinglish. do you have someone that can translate into English. all i can get is hot air.
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation
Costway representative
By tom smith
06/03/2020
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how long until we get an answer.
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No, it is made in China
Costway representative
By Cecilia Tanacs
05/03/2020
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SKU: EP24211 Where was this made?
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No, it is made in China
Costway representative
By Cecilia Tanacs
05/02/2020
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Im stuck between this and a window unit for an indoor area of about 400 sq ft. If placed inside a residential building during a hot desert summer and we'll say the temperature outside is 112 degrees and inside is 98 degrees what amount of difference in temperature could i expect in degrees without the ice packs and then with the ice packs
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There is no difference in temperature without the ice packs and then with the ice packs
Costway representative -
There is no difference in temperature without the ice packs and then with the ice packs
Costway representative
By Collin Keener
04/17/2020
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I just received this product, from amazon and would like to order 4 more of the ice crystal boxes that go in this evaporative cooler. Do you happen to know where I can purchase them?
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We are sorry that we don't sell the ice crystal box on our website.
Costway representative
By tracye dozier
10/27/2019
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