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Where do I put the ice packs?
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Add water to the ice packs first, then put it in the water tank after freezing. Finally, remove the water in the freezing water tank.
Costway representative
By Anonymous
08/31/2021
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I bought the EP23665 air cooler. I really like it but the instructions are confusing when I try to figure out how to clean it. Mine didn't come with what they call the "wetted pad". The translation is not good but maybe this "pad" is not necessary to have.
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This water tank and filter screen can be disassembled for cleaning. Please send a video of the "Wetted pad" as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
08/13/2021
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What does the natural mode do?
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The natural mode is to simulate a natural breeze for your comfort.
Costway representative
By Anonymous
08/11/2021
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I just received my EP23430 and I can not figure out how to unlock the water tank to get the ice crystal packs in
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The tank is in the machine and the water is poured in from the side.
Costway representative -
Fine but where do the ice crystal packs go?
By Mark McKnight
07/04/2020
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Hi. I have the EP23995 air cooler. How long will the water last in the tank? How often do I need to fill it with water? Thanks, Debbie
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If the machine is kept on for the entire night, the water in the tank will be used up. It's recommended to refill the tank the following morning.
Costway representative
By Deborah Mungin
07/09/2019
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Recently received an ep23955 and can not find in manual meaning of the three modes please advise
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This machine has three modes, containing normal wind speed, natural breeze and sleeping whisper. Normal option is perfect for daily usage, while natural wind speed and sleeping whisper are strong first, then becomes weak second. This prevents from catching a cold. And low noise in natural wind mode, perfect for working.
Costway representative
By tommy stone
06/25/2019
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