business-terms-conditions - Costway

Terms & Conditions

Cotsway Business+ Program

Please read terms and conditions before placing an order. Costway withholds the rights to change these Terms & Conditions without prior notice.

The Costway Business+ only deals with customers that have an approved Business+ account on Costway. “Costway Business+ service(s)” refers to the use of the platform at aforementioned website. Any account opened for purchasing items for resell will be cancelled immediately.

When registering for a Costway Business+ account, please provide all required information within the application form on https://www.costway.com/costway-business. An account will not be approved unless all information is filled in. Costway reserves the right to cancel any account that was approved in error. For any misuse of accounts, Costway is entitled at any time for reasons of its own to suspend the use of an account.

In this document, “user” refers to customers who have registered and have an approved Business+ account with Costway Business+ services. Once an application has been lodged and user has provided the relevant information needed, Costway will decide whether or not to approve an account within 2 business days.

1. Terms of Contract

1.1 This Terms and Conditions apply to all items supplied by Costway within the context of the Costway Business+ service. No contract exists between Costway and user until Costway has received and accepted the order. When orders are placed, user will receive an email confirmation. This notification is not a confirmation that the order has been accepted by Costway but only a confirmation that an order has been placed.

1.2 Costway reserves the right to cancel order if the payment for orders is not received in full before the actual shipping date.

2. Description and Price of Goods

2.1 Costway has taken care to describe and take images as accurately as possible in accordance to the manufacturer’s specification. Despite this, variations amongst items may occur. If there is anything user does not understand about the information provided on the website, please email Costway at [email protected].

2.2 All prices shown on the website are in local currency, every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, Costway will contact uer and offer the following three options:

A. Placement of a new order at the correct price of the items;

B. Cancellation of the whole order;

C. Cancellation of the order for the mispriced items and reconfirmation of the order for the correctly priced items.

2.3 If user did not process payment within 48 hours, the order will be automatically cancelled. If Costway found that some of the items are unavailable, Costway will email user to request if user would like an alternative item or refund. If a refund was chosen, it will be processed within 2 business days.

2.4 Due to the large scale of operations involved in the continuity of stock supply, Costway cannot guarantee all items will be available to order constantly. If your wanted item was in transit, please contact [email protected] to check concrete time of stock replenishment.

2.5 Costway Business+ services cannot be held accountable for any potential loss of earnings through user can't get out of stock and discontinued items.

2.6 There is no minimum quantity or amount requirement for user's order.

2.7 User can only enjoy discount based on original price. Business+ group discounts can't be stacked with Costway time limited promotions.

3. Placing an order

3.1 When placing an order on our website, user is deemed to have read and agreed to our terms and conditions.

3.2 Exclusive discounts for users will be automatically applied at checkout. These discounts cannot be combined with other offers.

4. Payment

4.1 Payments for orders can be processed via Visa, PayPal, Alipay, Klarna, and other methods shown at the bottom of the Costway homepage. Orders must be paid for before shipping. If payment for an order fails, the order will be automatically canceled within 2 business days.

5. Order Cancellations/Changes

5.1 Canceling an Order Before Shipment: If you wish to cancel your order within 24 hours of payment, please get in touch with us via email at [email protected] and provide your order details, such as order number, recipient name, and other relevant information to ensure timely cancellation. We can stop the shipment and arrange a full refund.

5.2 Canceling an Order After Shipment: If you want to cancel the order after it has been shipped, we will need to contact the shipping company to attempt to recall the package. Please note that recalls are not always successful, so you will need to closely monitor the package's tracking information and refuse delivery if necessary. If the package is successfully recalled and returned to our warehouse, your refund will be processed within 2-3 business days.

6. Shipping and Delivery Estimates

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 10 business days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 15 business days can connect our customer services [email protected] to cancel order or get partial refunds. Please see return policy for more details.

When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Costway takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Costway shipping facility to homes or businesses. If the item is damaged in transit, please contact our customer services [email protected] for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Costway with proof of the damage in detail as this will assist us in processing your order refund.

7. Returns Procedure

7.1 We hope that every product becomes the perfect addition to your home. If you find that an item doesn't meet your home decor needs, you can request a return or exchange within 30 days of delivery. To ensure a smooth process for your refund or exchange, please make sure your return meets the following criteria:
The product you are returning must be:

*In brand new condition

*Not installed or assembled

*Unused

*With original tags and packaging

*Including all accessories from the original shipment

Items that Cannot be Returned or Exchanged:

*Sale items

*Customized items

*Offline purchases (items or parts not listed on our website)

*Products marked as "Non-returnable" on the product page

*Bundled discounts (unless the entire set is returned)

*Any item beyond 30 days from the delivery date

If the item is damaged or defective, the above exclusions do not apply. In such cases, please take relevant photos and send them to us so we can assist in resolving the issue.Please Note: Returned items must remain in brand new, unused condition, and must be returned in their original packaging. If you no longer have the original packaging, a repackaging fee of C$45 per item will be charged. Items must be returned using the return label provided by Costway, and the following conditions apply:

A. The customer is obliged to bring (photographic) evidence. These photographs need to be (digitally) date marked and sent to either an e-mail address provided by the drop shipper or directly to local customer service emails citing the name, email address, and order number. Upon inspection Costway will decide upon one of three options:

*For defective products or those that do not match the description, the return shipping costs will be covered by Costway. Please be sure to take photos or record a video explaining the issue, and Costway will provide a prepaid return label based on the circumstances.

*For other return cases (such as buyer's remorse, order shipped before cancellation, wrong color/size/type ordered, etc.), the return shipping costs will be the customer's responsibility.

7.2 How to Return an Item

You can contact Costway customer service via email to explain the reason for the return and request a prepaid return label to send the item back to the Costway warehouse.

If you choose to return the item on your own, please email the return tracking number to [email protected].
Please send all returns to:Costway
11250 Poplar Ave, Bldg C, Fontana, CA, 92337

Please note: Costway does not cover the shipping costs for self-returns. Once the item is returned to our warehouse, our team will inspect it. If the item is in brand new condition, we will issue a refund within 7 business days, deducting the return shipping fees (except for returns due to quality issues).