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i have reached out many times for help with the ice maker. I need a manual and have requested one several times with no response
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Our customer support has sent you the instruction manual via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By mike marson
02/13/2021
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please send owners manual for this ice maker, ty
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Our customer service staff have sent you a manual by email for your reference. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By dave farr
08/20/2020
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Where can i find a manual for this item? Did not come with one.
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Our customer service staff have sent you a manual by email for your reference. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Rick Coffren
07/15/2020
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I did not recieve an instruction manual with this machine. How do i get one?
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Our customer service staff have sent you a manual by email for your reference first. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Bonnie Dees
06/03/2020
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We needed to request a new grill for our ice machine. How do you transfer the electrical panel? Thank you
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We do not sell the parts separately so far. We will inform you if we expand this business.
Costway representative
By Jo Ann Shaughnessy
01/24/2020
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We have this ice machine for our office and it was working great, It suddenly stopped making ice, It has water running to it however it just runs continuously and never makes any ice, Please help. I did not get a service manual with it to try and trouble shoot before contacting you but I could not find it online.
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Our customer service staff have sent you a manual by email. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Ray Adams
01/19/2020
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How do I get an operator/installation manual. Mine did not come with one.
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We are so sorry for the inconvenience, and our customer service staff have sent you a manual by email. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Joseph Hoechst
09/16/2019
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I received you model SKUep23464 and hooked up and it works fine except the cubes come out in big chunks instead of small cubes. I think it is because the ice is getting too thick before drops. I am assuming the thickness just needs to be changed, but the instruction booklet sent with the unit is very vague and does not tell me how change any programing. I would appreciate any help you could furnish on this subject, otherwise it is working fine. Thanks,Mike
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Our customer service staff have sent you a manual by email. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative -
I have not received e-mail with operating instructions. there are 2 e-mails you can send this to [email protected] & [email protected] I would appreciate it you send to both addresses as soon as possible. This problem is causing large chunks of ice to drop and sometimes it gets hung on the flapper and causes it stop making ice. We have considered buying another machine or 2 for our club, but cannot justify if we cannot get unit working right. I asked for this info a week ago and still have not received. Also I cannot find a phone number to be able to talk to a real person for help.
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Our customer service staff have sent you a manual by email. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative -
Our customer service staff have sent you a manual by email for your reference. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Mike Kaiser
09/13/2019
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How do you adjust the ice thickness. Our ice is very thin and melts quickly.
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We suggest that you can try to increase the time of making ice
Costway representative
By Rebekah Richoux
09/10/2019
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Display board won't hold functions. Scrolls thru multiple functions flashes multiple numbers, then stops and won't make ice . The compressor seems to work. Fuses were OK. Our plumbing & mechanical technician thinks it a defective timing mechanism in the control board. Can you send a new operation display board & control board. The unit was purchased thru Amazon on August 1 and delivered August 6.
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Our customer service staff will contact you by email, if you have any problems please feel free to contact us [email protected]
Costway representative
By TERRY MARTINSON
08/17/2019
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