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Replacement remote?? Where can I purchase a replacement remote for this unit???
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Sorry, we do not sell parts separately. But if there is any issue with your product. Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Lynn
05/03/2022
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does this have to have the hose in a window for cold air?
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No, it does not.
Costway representative
By laurie macks
06/27/2021
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I purchased a costway 10000 btu air conditioner and seems a little loud. I read the other reviews and they all say not loud. will the noise level reduce after awhile? thank you
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By John Keilen
02/10/2021
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I purchased a Costway 10000 BTU Portable Air Conditioner & Dehumidifier Function Remote w/ Window Kit ssin: SPM15276976824 on July 1st and it stopped cooling. How do I get this fixed or replaced?
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By James McManus
09/03/2020
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I lost my remote. Is it possible to replace it? Thank you.
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We are so sorry to tell you that we don't sell parts sperately, we'll inform you if we expand this business.
Costway representative
By Joe Bushong Taylor
10/18/2019
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We purchased this model and I set the temperature at 72 but it continues to run and is now down to 66 if I want a consistent 72 how do I maintain that temperature. Also is the temperature on the screen the room temperture of the temperature the unit is running at? thank you for your help.
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Actulally, when you set the temperature at 72, The 72 on the screen will last for a while then it will change into 66 which is the temperature of the room. and it will continues to run until the temperature of the room is 72.
Costway representative
By Diane Hodas
09/24/2019
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where do i get a replacement filter for this EP22783 NO FILTER
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Our customer service staff will contact you by email, if you have any problems please feel free to contact us.
Costway representative
By lacoure sims
07/29/2019
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What is the maximum length that the window vent kit extend to? My window is 48 inches.
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The width of the exhaust pipe is 55" and the width of the drain is 5.9".
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width of exhaust pipe is the one width of rectangular drain?
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Exhaust pipe diameter: 5.9 inches.
Costway representative
By Hal Jim
07/02/2019
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The water bucket doesn't fill. After about one cup of water is collected, the machine starts beeping and wakes us up at night. The machine indicates it is full, but there is very little water in it. Can this be fixed or do we need to return? It is still under warranty. This item was a gift.
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We will send the video to you by email, if you still have questions, please feel free to contact us [email protected]
Costway representative
By Judith Versweyveld
06/26/2019
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My exhaust hose was damaged when my unit arrived from The Home Depot. Can you send me a replacement hose?
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We will send the replacement hose to you as soon as possible, please wait patiently.
Costway representative
By Kara Hartig
06/16/2019
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