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Hi I just purchased an HW54230 rocking chair but at step one of the instructions, there are no holes in the back frame as shown in the instructions so there is no way to attach the back frame to the base frame. Can a new back frame (that has the holes properly cut in it) be shipped to me somehow? Or will I have to return the whole chair? (Please know that I have taken the chair out of the box and all of the parts are unpacked.) Please email me back and let me know as soon as possible (email is linked to my account). Thank you
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Could you please send a video to show this problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation
Costway representative -
Could you please send a video to show this problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation
Costway representative
By Eric Carlson
04/18/2020
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1 Item(s)