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Customer say
Most buyers praised the heater's effective warmth, stylish design, and ease of assembly despite limited instructions. Customer service was frequently commended for responsiveness and support. Common concerns included ignition issues, regulator leaks, and thin materials causing assembly difficulties. Overall, the product offers good value and reliable heating for small to medium outdoor spaces.
Frequent Mentions
worth!
bought this on a whim because it was on sale that day and I'm so glad I did! Where we live, it can be 40 degrees one day and 80 degrees the next, so it's nice to be able to keep warm on the patio on a cold day. It doesn't have a large heating radius, but it's more than enough for our needs! So glad I came across it!
We love this heater!
Our family and friends always rave about how useful this heater is. It creates a warm and inviting atmosphere every time we have a party in our backyard! Highly recommended. Also…I contacted their tech support a while ago and Myla was very helpful.
Very cost-effective
You won't find a cheaper price anywhere!
Now it works fine again
For what it is and the price, it provides great heating. I was a bit concerned about the quality of it because it kept lighting up after it was in storage for over 6 months after the first use. Fortunately, it is still under warranty and East Oak was kind enough to send me a replacement cover. It may just need a new thermocouple and a new exhaust switch, but it is like new now. It works fine again. So 5 stars for the service and maybe 3.5 stars for the heater.
Excellent customer service!
I had a problem with my console and called East Oak who sprang into action. After suggesting a few fixes that ultimately didn't work, they replaced the console. This was some of the best customer service I've ever experienced. I've since purchased another unit from them.

