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Does the fireplace insert require an electrician to install?
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This is an American standard plug. If you install a socket near the electric fireplace, you can insert it directly. If you need to connect wires, you need to find an electrician to install it.
Costway representative
By VALERIE DAHL
05/07/2021
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Is it possible to mount this unit in a framed wall?
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Yes.
Costway representative
By Scott Williams
03/23/2021
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Rated for outdoor use?
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Sorry, it can't be used outdoors.
Costway representative
By Anonymous
03/20/2021
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May I get a copy of the manufactures owners manual so I know it will work for our space?
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Our customer support has sent you the instruction manual via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Diane Eastwood
03/02/2021
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Where are the buttons located to manually operate this unit in the event the remote is lost or not working?
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pull out the pedal on the bottom of the fireplace there is a control panel.
Costway representative
By Robert Gray
01/13/2021
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I put this in my cart, but would like to know is the hidden control panel behind the panel with the PULL RING? Your prompt reply will enable me to order-Thanks!
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Yes, the control panel is behind the tab.
Costway representative
By Robert Gray
01/09/2021
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Is there any special installation information or steps needed for installation? Our fireplace opening is 36 "W X 30"H
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Our customer support has sent you the instruction manual via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Edward Dingledy
11/30/2020
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It doesn't really mention that it has a remote. And is there a manual switch.
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Our customer service staff have sent you a manual by email for your reference. If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By jeri arnold
09/27/2020
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Who is the manufacturer?
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Made in China.
Costway representative
By Dianne Becker
09/22/2020
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What is the heating element? I was looking up infrared and this came up. Is it efficient as far as electric usage?
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Dianne Becker
09/22/2020
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