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I just got this item but the nuts provided only go on so far, can't tighten them correctly. I've watched the video above and those go all the way on and tighten nicely. I'll buy some others, but wanted to know if I was missing something.
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By patrice allen
05/08/2021
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This item is very nice except it doesn't really rock or glide without a lot of pushing. Is there a way to loosen the tension ? We tried squirting with WD40, and loosening the bolts a bit, still hard.
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Jill sink
12/27/2020
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2 Item(s)