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Can you buy an extended warranty? Why only 90 days
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We are sorry we can only offer a 90 day warranty. If you have any after-sales problems, please contact our email [email protected] customer service staff will help you with this problem after confirmation.
Costway representative
By susan davis
08/22/2020
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I am looking for information on how to lubricate the belt on my SuperFit treadmill. The photo on page 18 of the User's Manual is too dark to decipher which section of the treadmill this is. Thank you.
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We will send a picture about how to lubricate the belt to you via [email protected]
Costway representative
By b rissel
08/06/2020
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received item in good condition, plugged in a 20a plug, and there is no response at all, so does the remote. The power switch light is on but the whole treadmill is not working. Will return if this is not resolved.
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Could you offer us a video for a better understanding of the whole situation? Also, please send us your order number to [email protected]
Costway representative
By Raymond LO
07/30/2020
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How do I get a new remote. I recently moved and the remote was misplaced. There is no other way I can use this. Please help THank you
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Sorry to Say that we don't sell accessories seperately.
Costway representative
By Juan Del Valle
07/07/2020
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I am thinking of buying this treadmill but it looks like if I break the remote the treadmill is useless? You do not have replacement remotes and the only way to use it is with a remote is this correct? Would like to know prior to purchasing. Thank you
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This product can be used without a remote control board. It can be controlled by pressing buttons on the product.
Costway representative
By Jeffrey Beck
07/07/2020
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I just received my treadmill today: 1) Do I need to lubricate before use? 2) Do you have a video on how to lubricate the belt for this model? 3) What kind of lubricant is it? 4) How often do I lubricate the beltr? 5) Where can I get more lubricant in the future? Thanks!
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Our customer service staff have replied to your question by email.If you have additional questions, please feel free to contact our customer service. The email address is [email protected]
Costway representative
By Debra Mitten
06/06/2020
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Hello, We are unable to pair the remote control. Can you please tell us the pairing sequence? We cannot understand the wording in the manual. Thank you! Richard
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Unplug the safety lock, turn off the power, and restart the power switch. When the light of the remote control is on, hold down the start button of the remote control for 1-3 seconds, and the treadmill will emit a continuous "dididi" sound, indicating that the remote control matches the treadmill successfully,Then put in the safety lock and start the treadmill again
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I've tried using the instructions from the manual and the instructions listed here and my remote won't pair.
By Richard Musco
04/23/2020
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Please explain how the bars fold out for the running mode. Are they attached to the riser?. can they be easily folded down for storage?
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Yes, it can be be easily folded down for storage.
Costway representative
By tryg mccoy
04/09/2020
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Can you please tell me how I can purchase an extra remote? I believe the remote is the ONLY way to operate the treadmill. I definitely would love to have a backup. Please reply as soon as possible. Thank you.
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No, since we don't have the relevant remote to sell
Costway representative
By Phyllis McSwain
04/01/2020
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Due to your delay in answering my question on hand rail, I do not believe i can keep the treadmill. It is not safe.
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Could you please send some pictures or the videos to show the problems of the item and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation
Costway representative
By Kim Shurig
04/01/2020
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