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The belt is slipping. How do I tighten the tread? The manual talks about deviation, but that is not my problem as the tread is even on both sides when walking. It slips when the speed is increased. I see a similar question where you sent them a video. Please send me a video on how to adjust.
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Julie Barger
02/26/2021
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Hello, I just bought this treadmill and I am not sure how to lubricate the belt. Could you please send me the video? Thank You!
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Our customer support has sent you the video via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Joseph Accettola
02/13/2021
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Love the treadmill, but I agree with another poster that the instructions to lubricate the belt are difficult, if not impossible, to follow.. It appears in your answer to that poster that you have a video covering how to lubricate the belt. If so, can I get a copy sent to me?
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Our customer support has sent you the video via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Ted Becker
01/14/2021
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Treadmill just delivered, has loud rubbing sound and belt doesn't seem to be centered?
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It may be caused by the deviation of the running belt. You need to adjust the running belt, and the starting speed is about 2mph. When the running belt deviates to the right side, tighten the screws on the end.
Costway representative
By Margaret Nickerson
01/12/2021
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Can you send me video on lubricating running belt on 2 in 1 folding treadmill super fit
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Our customer support has sent you the instruction via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Betty McDonald
01/11/2021
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Installed the handlebars but there is a gap between the arm and vertical frame. The bolts made a secure connection but it is NOT flush like the photos or video. Please advise. Purchased from Amazon- model Goplus 2-in-1 Folding Treadmill.
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Ziva Bao
12/26/2020
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I just set up my treadmill and the belt is making a thudding sound that gets quicker when I turn up the speed. Can this be stopped by lubricating? How do I do that?
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Meaghan Salmons
12/16/2020
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I purchased through Amazon and don't have an order number. Am I able to register my product?
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Sorry, we can't provide service without order number. Can you find the order number or the corresponding platform?
Costway representative
By Lee Heims
11/12/2020
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1) How do I lubricate the running pad? The booklet picture is very dark and cannot see. 2) Should there be a small gap space between running pad and right strake? (Like 1/4 inch)
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It is normal for the running belt to have a groove on the left and right, as long as there is no offset. (That is, if the distance between the left and right grooves is different, it is offset).And the video has send to you.
Costway representative
By Carol Howard
11/03/2020
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Hello, how do we pair up the bluetooth speaker? When we open up our bluetooth settings nothing SuperFit comes up for us to sync and play music. Is there something we have to do in order to use the speaker?
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Luana Damonte
10/26/2020
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