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Control beeps but doesn’t pair. Only lines on display. Please help
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You need to put the red safety key on top of console.
Costway representative -
I have been trying to set up my treadmill for days and have had no luck. I get an error message of E6 after starting it.
By Anonymous
03/28/2022
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Can you operate it with the side bars down?
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Yes u can
Costway representative
By Anonymous
03/15/2022
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How to pair with phone ?
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All you have to do is turn the Bluetooth “On” on your phone. It will pair automatically - just like any other device.
Costway representative
By Anonymous
02/23/2022
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Did anyone have issues pairing the remote or getting the treadmill to start?
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(1) Make sure the red safety magnet is attached to the yellow square on top of the control panel. (2) There is a wire that runs from the top control panel that needs to be connected to another wire that's hiding in the upright arm, on the right side of the treadmill. You can use a flashlight to see the wire that was in the treadmill arm, it's kind of hidden. Once you dig that out & plug it into the wire that's hanging from the control panel, treadmill and remote will work.
Costway representative -
My treadmill still won't work. The wire is connected and the red safety is also connected. I get an error message of E6, what is the issue?
By Anonymous
02/15/2022
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How high is the desk top from the walking surface?
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The distance from walface to desk is 35.5 inch.
Costway representative
By Rachel
02/01/2022
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Is the remote required for the treadmill to turn on and operate, or can you turn on/off and control speed on the treadmill itself?
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You can turn on/off the treadmill and also change speed and mode of the treadmill.
Costway representative -
Is it possible to turn on without the remote right away, I can't seem to "pair" my remote and nothing works.
By Jackie
01/27/2022
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I assembled and powered up the treadmill. I hear 'powering on' but the display only shows dashes and not digits like the assembly video and it never starts to actually run. What are the steps to troubleshoot issues with powering on?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative -
I'm still waiting for this same answer after days. Costway: make a video to demonstrate "pairing" so we can use our treadmills.
By Bobbie
01/23/2022
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Is there a manufacturer's warranty? If so what is it and how does this compare to the warranty that you can purchase?
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Costway.com warranties this product to be free from defects in material or workmanship for a period of One (1) year following the date of purchase, provided that the product is used in a home environment.
Costway representative
By Kelsey
11/29/2021
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Does it fold to store under the bed?
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Yes.
Costway representative
By Anonymous
10/09/2021
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How does it work without a power connection?
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The product must be connected to a power supply
Costway representative -
Is the power connect cord included?
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What is the voltage needed for the power supply? Is it a regular plug or the larger ones you need for a dryer?
By Amber Lu
10/06/2021
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