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The flagpole fell after I attached the ball. It broke the plastic piece, that the ball screws into, on top. How do I repair it or get a replacement for it?
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Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Tim Libby
04/25/2021
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Live in West Texas, wind gusts up to 40-50 m.p.h. Will the American Flag survive? and/or just lower it?
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It is not recommended if there is a strong wind.
Costway representative
By Richard Espinoza
07/17/2020
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How on earth do you get the top section to move so the flag clips can be slid down? I have tried with brute force to turn the top silver ring to loosen and it won't budge. There is no way to attach the flag with both clips stuck at the top. The other rings turn counter-clockwise to loosen very nicely, but not the top one. Any more force and I will end up breaking it. Please help! July 4th is coming quick. I want to fly my flag!!!
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Can you shoot a video so we can make sure what went wrong, our customer service will contact you by email. If you still have problems please feel free to contact us [email protected]
Costway representative
By Don Semple
06/24/2019
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How could I get a copy of this installation guide? It didn't come in the package. Thanks.
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We will send the instruction to you by email, if you have any additional questions, you can contact us via email.
Costway representative
By LEO CHAN
06/20/2019
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Is the flag that comes with the flagpole a thin flag or a thick good quality flag? What material is the flag made of?
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Yes, the flag comes with the flagpole, the flag is made with a thin layer of hard polyester material.
Costway representative
By Julie Cerrato
05/30/2019
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