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My remote is broken. I need another one. What do I have to do? I haven't had the unit very long, just bought in the Spring for this season. I have no idea why the remote doesn't work, I've changed the batteries with known good ones 4 x. Also, I have the drain set to continuous drain and up until now I've had to empty my gallon jug every other day or so. Now it does not produce any water at all and I don't know why. Peter Brodell 8/17/20
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Peter Brodell
08/17/2020
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Last year I bought your 10,000 BTU portable air conditioner. It works great and I never had to drain it. It was a little small for the room I had it in so it couldnt cool down the room enough on really hot and humid days. So this week I purchased your 12,000 BTU unit. It cools the room fine, but I need to drain it manually every 2 hours. I installed it properly and put it in the exact same spot as the older one. Both models have the self evaporative system. So why did I never have to manually drain the old one but this one needs to be drained every 2 hours? I think its defective. Its not worth it if my unit shuts off because the drain is full while I sleep and then the room gets hot. I cant hook up the continuous drain hose because as per your instructions, it says to ensure enough water to recycle in the unit to cool condenser, it is not suggested to use continuous drain. Please help. Thanks
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Could you please send the problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation
Costway representative
By Neal Maligno
05/28/2020
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We bought this unit last summer when our main AC unit was not cooling the house efficiently. The air that blew from the unit was very cold and did a good job cooling our small downstairs area. We just pulled it out to cool the house again and the air doesn't seem to be blowing cool like before. It basically just circulates the warm air in the house.
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Could you please send this problem and the order number to our customer service email [email protected]? Our customer service staff will help you with this problem after confirmation.
Costway representative
By Patrice Aguilar
04/26/2020
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