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If the canopy is damaged can a replacement canopy be ordered?
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Sorry, we do not sell parts separately. But if there is any issue with your product. Please forward your question or concern as well as the order number to our customer support at [email protected] After order confirmation, our customer support are standing by and ready to help you resolve any issues you may have.
Costway representative
By Anonymous
05/04/2022
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Whatcolor are the legs and beams on AECOJOY 12’ X 9’ Outdoor Retractable Steel Pergola Canopy with Adjustable Shade-Beige? Thanks!
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The legs and beams are dark brown.
Costway representative
By Anonymous
03/22/2022
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Can I get replacement parts?
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Sorry, we do not sell parts individually.
Costway representative
By Anonymous
01/16/2022
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Can the canopy be easily removed if a wind storm is approaching?
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Yes, you only need to remove the polyester cloth on the top.
Costway representative
By Anonymous
09/24/2021
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Do the decorative ends of the top of the pergola extend beyond the 12 x 9 footprint? What is the measurement between the four posts? Thank you.
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8". 9" x 12".
Costway representative
By Gregory Doss
02/01/2021
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Can you please send me a "written" copy of the assembly instructions for this 12' x 9' Pergola Kit Metal Frame Grape Gazebo & Canopy Cover? Mine was lost in the unpacking process. Thank you. Renee My address is as follows: Renee Council 2110 S Cerro Drive Tucson, AZ 85713
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Our customer support has sent you the instruction manual via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative -
My pergola also arrived without assembly instructions (Order number: #100976397) -- I got the parts list, but no assembly instructions. Please forward. NOTE: link to a PDF is fine. Thanks!
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Our customer support has sent you the instruction manual via email for your reference. If you have other questions, please feel free to contact us at [email protected]
Costway representative
By Renee Council
01/24/2021
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What is the square inches of the legs. Are they 3" x 3" or 4"x4" or what size? the length is fine.. just want to know the square of the legs... Thanks,
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The leg size is 2.3 "x 2.3" (L x W).
Costway representative
By Sid Browning
12/02/2020
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Do you have a replacement canopy for this pergola?
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We don't have a replacement canopy for this pergola at the moment, if your order is still under warranty we can send you parts for free once it arrives at our warehouse.
Costway representative
By Virginia Andersen
07/30/2020
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do you sell replacement canopies for this item?
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We don't sell parts separately at the moment, but if your order is still under warranty we can send you parts for free. Please provide us some photos of item and your order number? Please send these information to [email protected], thank you!
Costway representative
By bryon gillespie
07/22/2020
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Please send my a copy of the 12' x 9' Pergola Kit Metal Frame Grape Gazebo & Canopy Cover assembly instructions. Can the Gazebo be screwed to a wood deck? Thank you, Tim
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It can be screwed to a wood deck.And We have sent the manual to you, please check your email.
Costway representative
By Tim Wietecha
07/21/2020
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