-
-
Is it possible to get a small fabric sample?
-
We are sorry to tell you that we do not sell accessories separately.
Costway representative
By Jessica Torre
09/13/2020
Helpful (0) -
-
-
Hello. For some reason when opening up the umbrella, it doesn't lock into place. SO when we have it completely open, and let go of the handle, it slowly starts wheeling back to close. I can't find any way to lock it?
-
Please send email about the order number and attach the video about the problem to [email protected]
Costway representative
By MIKALA COX
07/09/2020
Helpful (0) -
-
-
I have the 10' Patio Hanging Umbrella Sun Shade with Solar LED Lights the lights only light up in the daytime. they go off at night. seems the solar is backwards. do you have a replacement part for that?
-
We suggest that you'd not open the light in case of electric power storage. Kindly get in touch with us at [email protected] for any related service and maintenance questions.
Costway representative
By dianna pampena
08/16/2019
Helpful (0) -
-
-
Hello, the umbrella didn't come with any paperwork in the box. where/how do I plug in the lights? I see the electrical plug at the top of the umbrella, but where do I plug it into the solar panel?
-
We will send the instruction to you by email, if you still have questions you can contact us via email.
Costway representative
By Emily Parker Shook
08/10/2019
Helpful (0) -
-
-
found the switch btw but where could i buy replacement parts. mainly the hinge that connects to the main pole that has the lock thing on it.
-
Our customer service staff will contact you by email, if you have any problems please feel free to contact us [email protected]
Costway representative
By Brandon Perry
07/27/2019
Helpful (0) -
-
-
What heavy duty base stand would I need to purchase with this umbrella?
-
Our customer service staff will contact you, if you have any problems, please feel free to contact us [email protected]
Costway representative -
We recommend this base, please click for reference https://www.amazon.com/SUPERJARE-Umbrella-Weight-Umbrellas-Diameter/dp/B07QDKWCCV/ref=sr_1_106_sspa?crid=1520L5IMJZLQE&keywords=umbrella+base+weight&qid=1562203768&s=gateway&sprefix=UMBRELLA+base+%2Caps%2C422&sr=8-106-spons&psc=1
Costway representative
By Kimberlee Ward
06/18/2019
Helpful (0) -
-
-
I need a more sturdy base, will a Costway 17.5" or 20" Umbrella base fit the 10' Patio Hanging Umbrella Sun Shade with Solar LED Lights?
-
The diameter of our umbrella pole is 42mm. you can use this data to see if it is suitable.
Costway representative
By Andrea Moore
06/13/2019
Helpful (0) -
-
-
We recently purhcased this and we're noticing that the umbrella portion itself blows back and forth quite a bit even in a mild breeze. Is there an anchor or a way to secure it that I've missed? It floats freely.
-
Our customer service staff will contact you by email, if you have any problems, please feel free to contact us [email protected]
Costway representative
By Palico Kirschler-Windoft
05/17/2019
Helpful (0) -
-
-
Waiting to hear what is the pole diameter.
-
The pole diameter is 2".
Costway representative
By Dennis Richardson
04/16/2019
Helpful (0) -
-
-
What is the pole Diameter?
-
The pole diameter is 2".
Costway representative
By Dennis Richardson
04/14/2019
Helpful (0) -
10 Item(s)