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Wholesale

Product Samples

We do not ordinarily supply product samples free of charge. However, many of our products are available for purchase in sample size in single quantities. Sample orders are exempt from our minimum order requirement.

Placing Orders

Submit your order via our wholesale site at www.costway.com you must be a registered user to view this site. If you have not yet registered please go to the web site, click on "Join" then create a New Account. Follow the prompts and submit your information.

Tips

If you would like to sell on Amazon, please do not follow other seller's listings in case of listing infringement cases reported by other sellers. It would be a wise choice to create your own listings based on our website, http://www.costway.com/.

Lead Time

Typically we ship orders within 4 business days and sometimes the same day. During a busy holiday season it may take up to 8 business days but this is unusual. If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.

Out of Stock

We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we do not back-order out-of-stock items. We will either hold your order if we expect to have back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will note on your packing slip any items that you ordered that were out of stock.

Shipping

All orders are shipped via UPS or USPS so please provide a physical/commercial ship-to address.

Shipping Errors/Damaged Goods

You must notify our office of any shipping errors or goods damaged in transit within 5 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.

Returns

All returned merchandise must be authorized by a customer service representative.
Returned merchandise is subject to a 25% re-stocking fee. All freight charges are the responsibility of the customer.

Payment

♦ All prices are listed in US dollars.
♦ All orders must be pre-paid before shipping.
♦ The wholesale price are intended for the wholesale trade only.
♦ Pricing includes shipping charges, but extra shipping charge will be applied to expedited shipping method for truck transportation.
♦ We make every effort to maintain the accuracy of our pricelist

International Orders

We do not ship international orders at this time.