Costway will make efforts to create a satisfying and enjoyable purchase experience for you. Meantime we are aware that online purchases require flexibility and support. So we put forward this return policy to accommodate customer’s needs.
All of our items come with a 30-day return policy. We ensure that all of our items are brand new and in excellent condition prior to shipping. In the event that you receive an item which does not conform to those standards, please contact us via Costway messages. All returns must be in original new condition, as received and should be shipped with delivery confirmation. All of our items are with three months' warranty time.
If you cannot find the answer to your questions about our Return Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
A: Non-quality related returns:
1. We are not responsible for any return shipping cost in case that you are not completely satisfied with your purchase or you place a wrong order after you receive it. If you return for a refund, you need to contact our customerservice for our warehouse address, then you need to pay for the return shipping fee. And you will receive your refund after we have received the package and inspected it. The item with signs of use, damage, or remove tags is not eligible for non-quality related returns.
2. If you need RMA to return it, please contact our customerservice, within 2 days, we will ship prepaid return label, buy the return label fees will be charged in the refund.
1. Within the 24 hours that the order is placed, youd could contact customer service via E-mail
to cancel the order. After you get cancellation confirmation from the customerservice, the full refund shall arrive in two business days.
2. 24 hours later, the tracking number comes into being, cancellation of the order will not be allowed. If you still wants to cancel it, you can contact us, we will contact UPS or USPS to recall the item. The carrier will charge you $13 for recall and we will charge you the shipping cost that we bear. After the item is returned to the warehouse, we will issue the refund deducting the relevant fees.
All returned items must be in brand-new condition, unused and with original tags and package.
B: Quality related returns:
Any quality issue, please feel free to contact us, we will exert great effort to cope with the issue according to the specific situation with partial refund, full refund, return for replacement.
Send wrong item:
You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
All returned items must be in brand-new condition, unused and with original tags and packaging.
Item damaged during the shipping:
If you find the package is damaged upon direct receipt from the courier, please reject it with the reason of damaged package and inform Customer Service about the issues.
If you find the package or items are damaged after accepting it, please provide Customer Service photographs demonstrating the issues.
After confirmation, we will ship you a new item or issue a full refund.
Inform Customer Service
if you did not receive a package by the expected delivery date. Generally, Customer Service will let you look around the delivery address and ask your neighbor since they may help you pick it up. After we confirm that the package is lost indeed, we will open a case with carrier and give u a solution.
How to Requesting a Return
Costway.com has a very easy system that allows you to track all of your purchases and will allow you to request a return if you have any problems with your order.
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted Customer Service and explained their reason for the return. Returning packages without prior approval from Customer Service will halt or delay your return.
Submit a return request to our customerservice:
Please provide the reason of your return to our customerservice and include as many details as possible, upload photos that clearly demonstrate the problem with the item (if necessary), and the requested replacement item’s name, number and color (if necessary).
Customer Service reviews your request:
Our Customer Service will then review your request and respond within 24 hours.
Customer Service processes the return:
Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 2 billing cycles for it to be credited to your account.
Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.